Reviews (3,200)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.
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Very easy to connect to Shopify and setup workflows and automations. This app increased the revenue from our store immediately.
It’s great to know getting connected with Shopify and setting up workflows felt easy and straightforward. We want to keep things simple so you can spend more time growing your business — appreciate you highlighting this!
OK I was a bit skeptical because I am a complete noob with servers and such, but Mathías helped me step by step set up the emails and start with my newsletter once again. It's been months inactive, and I was a bit worried about suddenly relaunching it. Thanks for the help!
I was using shopify newsletter but it was so limited. Ready to explore omnisend. Good thing knowing customer service is so great :)
From “skeptical noob” to newsletter relaunch — we’d call that a win! 🎉 Thrilled Mathías could walk you through it and help you get back on track. We’re here to make sure the process stays smooth as you explore everything Omnisend offers. Thanks for trusting us with this next chapter!
The integration from existing platform to Shopify was seamless and although only a few weeks in , we are extremely happy with progress to date.
The Omnisend team were extremely helpful, knowledgeable and efficient in facilitating integration and continue to support and increase performance.
It’s wonderful to hear your Shopify integration was seamless and that the first weeks with Omnisend have been so positive. Our team takes pride in making transitions smooth and ensuring performance continues to grow, so your feedback means a lot. We look forward to supporting you every step of the way.
I've had a fairly easy time setting up my campaigns, forms, and automations. Anytime I've run into trouble, support has always been there to give me all the help and knowledge that I need. Kindness matters, and they're always kind as well as always available. Being more affordable is also a huge plus.
We’re thrilled you’ve had a smooth start and that our team’s support has helped along the way. Clear, timely guidance is what we aim for, and it’s great to know it’s making a difference. Here’s to growing your business without breaking the bank!
We have been using omnisend for over 4 years now and couldn’t be happier. Their app is constantly improving with updates over time and compared to similar apps they offer everything we need to grow our business at a good price. The text message marketing is also a huge advantage and their customer support team has always been prompt and very very helpful.
Thank you team!
Four years and going strong — what an honor to grow alongside your business! We’re so glad Omnisend continues to deliver the tools, support, and value you need. Thanks for sticking with us, and here’s to everything ahead!
After much research I decided to move my email marketing, after 7 years with Mailchimp, to Omnisend. It promised so much, especially it's strong integration and powerful tools for Shopify. THIS PLATFORM DOES NOT FULLY INTEGRATE WITH SHOPIFY. I spent DAYS and DAYS and DAYS creating all my automated flows, only to realise that Omnisend hadn't sync'd my customer order data fully. I have customers who have ordered 22 times in Shopify, only showing 3 in Omnisend, I have customers who have ordered 15 times in Shopify only showing 1 in Omnisend - every customer I have looked into does not show the correct order number, so this means ALL my segments and triggers DO NOT WORK correctly. I have spent HOURS and HOURS and HOURS on the Omnisend live chat, i've spoken to 6 or 7 different people, who all took my on a wild goose chase making changes to my segment and email triggers, even though I mentioned several times that I didn't see what difference this would make if the actual order data wasn't correct. I was dismissed, and as they are 'experts' went along with all the changes they progressively asked me to make, and guess what, NONE OF IT WORKED because the customer order data isn't correct!!! It's been passed to technical teams, developers, etc and still it's not correct. I've paid for my membership for 3 months upfront (as a small business this is a lot!), I emailed them separately begging for help over a week ago and have had no reply, and now my live chat contact has gone quiet. I'm behind in all areas of my business as this has taken up so much of my time - JUST AVOID.
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration and delays you’ve faced. We understand how critical accurate customer data and automations are for your business, and we deeply regret the inconvenience this has caused.
Please rest assured that your case has been prioritized and is currently under review by our development team. Additionally, one of our senior specialists has already reached out to you directly to follow up more closely and ensure you receive timely updates as we work toward a resolution.
Your feedback is invaluable, and we’re committed to resolving this for you as quickly as possible.
If anything happens in life that takes you away from your store and omnisend for more than 6 months, they delete everything. Every campaign along with every email you've acquired. I used omnisend for about 9 years and loved it until life got in the way and they deleted all of my hard work and contacts. I do not recommend using their marketing services.
Thank you for taking the time to share your experience, and first and foremost—we’re truly sorry to hear about the personal challenges you’ve been facing. We completely understand how important your email list and campaigns were to your business, and we regret that the loss of this data added stress during an already difficult time.
Omnisend automatically deletes accounts that remain inactive for over 6 months, in line with our data retention policy. We do send multiple reminder emails during this period to help avoid unintended deletions, but we fully recognize that important messages can be missed—especially when life gets overwhelming.
We genuinely value the trust you placed in us over the years, and while we unfortunately cannot recover deleted data, your feedback is being shared internally as we continue to evaluate how we support long-time users during periods of inactivity.
If you ever decide to return, we’d be more than happy to assist with rebuilding your account and support you every step of the way.
Wishing you and your business all the best.
Abusive Account Suspension & Stolen Credit – Avoid at All Costs
I topped up my Omnisend account with $400 solely to use their SMS order confirmation feature. After using only $200, they suspended my account without warning or justification and now refuse to refund the remaining $200.
This is not just unprofessional – it’s outright theft. No response, no transparency, no accountability. I trusted this app because it was listed in the Shopify ecosystem, but clearly, Omnisend operates with zero integrity.
Shopify should take action against this kind of abuse.
Stay away – there are far better and more ethical alternatives.
We’re sorry to hear about your experience. While we understand your frustration, please know that your account was suspended following a violation of our Terms of Use, which all users agree to upon registration.
As per those terms, accounts suspended for violations are not eligible for refunds, including any unused credits. We take platform integrity seriously and apply these policies consistently to protect all users.
If you have any remaining questions, feel free to reach out to our support team directly.
I've used this app for email for many years and it's brilliant. A comprehensive addition to your marketing arsenal with fantastic support and the latest features which keep up with this crazy AI world we now live in. The tutorials (video and articles) cover everything! Love this one.
Brilliant to hear! Thanks for sticking with us through the years. We’re glad you’re enjoying the features, support, and tutorials — and navigating this wild AI world together with us!
I recently experienced an issue with email deliverability on my Omnisend campaign, and I was genuinely impressed by the level of support I received. The team was incredibly patient, responsive, and thorough throughout the entire process. They didn’t just offer quick answers, they took the time to investigate, communicate clearly, and walk me through every step until the issue was fully resolved. It's rare to come across this kind of customer service these days, and I truly felt supported from start to finish. I highly recommend Omnisend. Not only for the powerful platform, but for the outstanding people behind it.
We're genuinely grateful for your kind words. It means a lot to hear that our team made you feel supported every step of the way — especially during something as frustrating as deliverability issues. We’re here to go beyond quick fixes and make sure you always feel confident and cared for. Thanks for choosing Omnisend!
