Reviews (3,197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a user-friendly, intuitive email and SMS marketing tool that’s less overwhelming than some alternatives. They highlight easy-to-build automations, solid templates, strong Shopify integration, and helpful segmentation and analytics that drive significant revenue. Pricing is seen as fair and scalable, and many praise fast, knowledgeable support with migrations, domain setup, and troubleshooting, making it popular with small and growing businesses.
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Very friendly and operative support helped me with my problem, the operator Augustin was able to solve the hitch in a short time.
I recommend OMNISEND to everyone
The app is really good and easy to set up, the support i received until now it's been very helpful
Sehr übersichtlich Funktionen und auch bei Fragen durch die angebotene Chat funktion sehr kompetente und hilfreiche Mitarbeiter.
Kann ich nur empfehlen.
App funzionale, semplice da usare e intuitiva. Supporto ECCELLENTE! Consigliata, la migliore app di Email Marketing mai provata.
The app is not perfect. There are some issues that should be developed. But the support team do their best to help their customers.
Very useful mail-marketing platform.
It works good for mail automations and sending campaign. I personally like the visual editor of the templates for the mails more and find them easier the use than Mailchimp.
I contacted the support team on multiple occasions in order to set up filters/segments/automations... and they've been generally friendly very helpful. Nikola and Baarath, for example, took their time to help me investigating a bug I had in my segmentation and help me with the new back-in-stok feature.
You can't choose the exact amout of credit you want for SMS you have to take their packages (which in my case was much more then needed), now if you haven't use the credits left after 2 months they're STEALING your money and credit you're back to 0$ even tho you didn't uses the credit that you paid for!
Hello there! Thank you for your honest feedback, it is really appreciated. We are sorry for the troubles you faced. Please note that unused credits are valid for 2 months, this info could be found here -> https://support.omnisend.com/en/articles/1832295-sms-credits-subscription. As we can see you reached out to our support with this query and they were able to assist you.
Andrés was very helpful, fast support it was 3 am he helped. i thought we are the only ones who did that.
trash app, i will be switching to klavyio or something else. I currently have this for 3 stores but today was the breaking point. They always require some type of domain email verification and their support is garbage. Claim to reply in under 10 minutes but don't. DO NOT OVER PAY FOR THIS email provider, they are terrible.
Hello there,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced with our service. We understand how critical timely support and reliable functionality are for your business.
The domain verification issue you’re encountering is related to having multiple SPF records on your end. To resolve this, please merge the records into one and delete the extras, as our agents have advised. A senior agent has already reached out to you to address your request and provide further assistance.
We strive to respond as quickly as possible and regret that we did not meet your expectations in this instance. We are committed to resolving this matter and improving your experience with our service. If you need any additional help, please respond to the email from our senior agent.
Thank you for your understanding and patience.
Great Email App, works very well and its easy to setup
