Reviews (3,197)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a user-friendly, intuitive email and SMS marketing tool that’s less overwhelming than some alternatives. They highlight easy-to-build automations, solid templates, strong Shopify integration, and helpful segmentation and analytics that drive significant revenue. Pricing is seen as fair and scalable, and many praise fast, knowledgeable support with migrations, domain setup, and troubleshooting, making it popular with small and growing businesses.

July 25, 2025

Love it!

POCHLY
Italy
Over 3 years using the app
Omnisend replied July 28, 2025

Thanks for the great feedback! 😊 We're thrilled to hear you're enjoying it—here's to more wins ahead!

April 22, 2024

Just the best app for mail, It increases my sales by 10 to 20%, it's great!

Cleanya bag
France
2 days using the app
Omnisend replied April 25, 2024

Hello there,

Thank you for sharing your fantastic experience! We're delighted to hear that Omnisend has contributed to such significant sales growth for your business. Your success is our priority, and we're committed to providing top-notch email marketing solutions.

We appreciate your support and look forward to helping you achieve even greater success in the future.

January 16, 2024

Matija is the best Customerservice!! Best App Thank You Guys!

SOOTHESTEP®
United Arab Emirates
About 1 month using the app
July 22, 2023

Der Kundenservice ist super! Vielen Dank an Marie, du hast mir aber weitergeholfen. Die App hat auch ganz tolle Funktionen die ich jetzt erstmal alle austesten werde.

Emma & Marie
Germany
About 21 hours using the app
Edited December 21, 2024

As someone who has never run a product-based business or ecommerce before, the past five months have been a massive learning curve for me, and the number of things I don't know seems to grow daily. I am so appreciative of Omnisend as a result, because of the free plan (so that you're not bleeding money when you're still getting set up and started), the integrated reviews app (which connects to the email flows, and yet again saves me from bleeding money when I'm not marketing or making sales yet), and the kind customer support. I've had several questions while I've been setting up flows, forms, and reviews, and the team have been patient, polite, and responsive. They even emailed when I didn't reply to the chat to check whether I still needed help. I've especially appreciated their patience with what would probably be considered stupid questions. I'm still new to Omnisend, but I've had a very positive experience so far.

Updating as it's five months now, and I had a problem with my DMARC and DKIM that wasted two days and had me in tears. Within five minutes of reaching out to the support team, the excellent Mathias had diagnosed and solved the problem, and I so appreciate the prompt support and kindness of the team in every interaction.

Honey Stone Books
Australia
3 months using the app
October 26, 2026

PANQA®
United States
October 19, 2026

Chef Threads Clothing
United States
Over 2 years using the app
Omnisend replied October 20, 2026

That 5-star rating means a lot! We built Omnisend's AI-powered email and SMS automation to help ecommerce brands get real results without the complexity, and knowing it's landing well keeps us motivated.

October 15, 2026

Tatova Hata Canada
Canada
About 2 months using the app
Omnisend replied October 16, 2026

Five stars means a lot, and we don't take it lightly. Omnisend's email and SMS automation is built to help ecommerce brands get real results, and knowing it's landing that way keeps us focused on what matters. Thanks for the rating!

October 12, 2026

Tulua store
Spain
Over 2 years using the app
Omnisend replied October 13, 2026

That 5-star rating means a lot to us! We built Omnisend's AI marketing and email automation tools to make ecommerce growth feel effortless, and knowing it's landing well keeps us motivated. Excited to keep supporting your success.

October 8, 2026

Daez
United Kingdom
43 minutes using the app
Omnisend replied October 9, 2026

That five-star rating means a lot to us. Omnisend is built to make email and SMS automation feel effortless for ecommerce brands, and knowing it's delivering for you keeps us focused on what matters. Excited to keep supporting your success.