Reviews (3,193)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.

July 7, 2026

Isabelle TOP!

Oro in euro - Sardegna
Italy
Over 3 years using the app
Omnisend replied July 8, 2026

So glad our team made a great impression! 🙌 That kind of feedback genuinely motivates everyone here. Thanks for taking the time to share it.

April 15, 2026

Awesome app for better template options, engagements with subscribers, and how you setup workflows. Go for it!

Crema Peaks Coffee
United States
17 days using the app
Omnisend replied April 16, 2026

Thanks for spreading the word! Hearing that the templates, workflows, and engagement features are working well for you makes our day. Excited to keep supporting your success!

April 11, 2026

Isabelle was brilliant. understood my issues and quickly advised me on what to do to get it fixed. Very knowledgeable. Thank you Isabelle

FramedCash
United Kingdom
8 months using the app
Omnisend replied April 14, 2026

Really appreciate you taking the time to recognize Isabelle's help! Quick, knowledgeable support is what we're all about. Glad we could get you back on track!

May 19, 2026

I am so excited to be working with Omnisend.

Apple Yarns - Knitting - Yarn - Online
United States
About 1 month using the app
Omnisend replied May 20, 2026

We're thrilled to have you with us! Your excitement means a lot, and we're here to help you achieve strong results as you build and grow your business.

June 21, 2026

una dura!

LIESFORSALE
United States
6 months using the app
Omnisend replied June 23, 2026

That 5-star rating says it all! We're glad Omnisend's AI marketing tool is delivering real results for your business. Here's to more success ahead.

April 9, 2026

I was a little hesitant to use the chat feature because I didnt think it would help. I would have preferred to speak to someone. But the representative on the chat was very helpful and quickly resolved my problem.

Making Statements Online Boutique
United States
5 months using the app
Omnisend replied April 14, 2026

Thanks for sharing this! Chat can be surprisingly effective, and our team works hard to make sure you get the help you need quickly, no matter how you reach us. Glad we could get things resolved for you!

April 9, 2026

User friendly, intuitive, and helps keep me organized! Making forms and sending campaigns is easier than I ever thought it could be.

Rainbow Surf Jewelry
United States
7 months using the app
Omnisend replied April 14, 2026

Love hearing that it's been easier than expected! Keeping things intuitive and user-friendly is exactly what we aim for, so you can spend less time figuring things out and more time running successful campaigns. Thanks for the feedback!

May 16, 2026

Great so far!

Fourth & Oak Boutique
United States
Over 1 year using the app
Omnisend replied May 18, 2026

Happy to hear you're having a positive experience so far. Looking forward to supporting your success as you dig in further.

March 31, 2026

Super responsive (and helpful) Support Team!

Griffo Distillery
United States
Almost 6 years using the app
Omnisend replied April 1, 2026

We really appreciate you highlighting the team! We know responsive support makes a real difference when you're managing your marketing. Thanks for recognizing their work and for sharing your experience here.

May 12, 2026

Very good, especially for beginners

maxcasa
Romania
14 days using the app
Omnisend replied May 13, 2026

Thanks for sharing this! It's great to hear Omnisend is working well for you as you're getting started. We designed the platform to be intuitive so you can focus on growing your business instead of wrestling with complicated tools. We're here to support your success every step of the way.