Reviews (3,192)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.

May 12, 2026

Very good, especially for beginners

maxcasa
Romania
14 days using the app
Omnisend replied May 13, 2026

Thanks for sharing this! It's great to hear Omnisend is working well for you as you're getting started. We designed the platform to be intuitive so you can focus on growing your business instead of wrestling with complicated tools. We're here to support your success every step of the way.

April 10, 2026

abandoné klaviyo y no me arrepiento para nada. Omnisend es muy completo y más fácil de utilizar. Con mejores tarifas. Y lo mejor! se ha convertido en mi segundo canal de ventas con mejores resultados!

MAROA
Chile
Almost 2 years using the app
Omnisend replied April 14, 2026

¡Muchas gracias! It's great hearing that the switch has worked out so well for you. We built Omnisend to be both powerful and straightforward, with pricing that makes sense. And knowing it's become your second-best sales channel with strong results, that's exactly what we're here for. Excited to keep supporting your success!

March 29, 2026

Omnisend makes creating newsletters to our audience an absolute dream. It is super user friendly, easy to understand and a lovely tool to work with.

Barselgaven
Norway
8 months using the app
Omnisend replied March 30, 2026

Love hearing this! We want creating newsletters to be the easy part so you can focus on what matters most - your audience. Thanks for being with us.

May 10, 2026

Intuitive, simple to use for shopify

The Sniffer Shop
United Kingdom
About 2 years using the app
Omnisend replied May 12, 2026

Love hearing that! Simple and effective is exactly what we're going for. Thanks for sharing your experience.

August 27, 2026

dawdawdawd

ZenVoraFit
United Kingdom
16 days using the app
March 22, 2026

Lengva naudotis, net man.

UGNETE
Lithuania
7 days using the app
Omnisend replied March 23, 2026

Labai ačiū! We built Omnisend to be straightforward, so it's great to hear it clicks for you. That simplicity should help you scale without the headaches.

May 6, 2026

A seamless approach to marketing. Highly recommend.

Scented Symphony
Australia
Over 1 year using the app
Omnisend replied May 7, 2026

We really appreciate the recommendation! It's great to hear that our approach is working smoothly for you. We're here to support your continued success.

March 20, 2026

Although I’m new to email marketing and just getting started with Omnisend, the experience has been surprisingly smooth. The platform is easy to navigate, and everything feels intuitive, which made the learning curve much easier than expected. So far, it’s been a great tool to get up and running quickly.

SAUCI
United States
4 days using the app
March 20, 2026

Omnisend support is next level Quick, friendly, and they know exactly what they’re doing. Makes everything so much easier!

The Health Junkie
South Africa
Over 1 year using the app
Omnisend replied March 23, 2026

We really appreciate this! 🙌 Knowing our team could help you move faster means a lot. That kind of support should make it easier to focus on what matters most, growing your business and delivering results.

March 19, 2026

Pricing is a Scam. They show one price here and on their website it is totally different. They tell me they bill based on the Amount of contacts not the Subscribers. I smell a RAT, stay away!!!!!!

The Original Wooden Rose
United States
5 months using the app
Omnisend replied March 25, 2026

Thank you for sharing your experience. We understand why seeing different prices on Shopify and our website would feel frustrating, and we’re sorry the pricing structure did not come across clearly.

The Shopify App Store shows our base starting price of $16 for the Standard plan, which applies to accounts with up to 500 contacts. Pricing scales based on the total number of contacts in your account, which is why you saw a different amount when viewing plans for your specific account audience size.

Our billing is based on billable contacts, which includes both subscribers and non-subscribers. Non-subscribers are contacts who can still receive valuable automated emails like abandoned cart reminders, order confirmations, and post-purchase follow-ups through our platform. We understand this model can feel unexpected, especially if you were anticipating billing based solely on subscribers, and we appreciate you sharing that feedback with us.

We're aware that the way pricing is displayed on Shopify has caused confusion, and our team is actively working on making this clearer. Your feedback is valuable to us, and we're grateful our support team had the opportunity to work with you directly to find a pricing solution that better fits your needs and business goals.