Reviews (3,192)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.
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I just want to say that Beran was AMAZING!!!! Ironically, but fortunately I was able to speak with Beran again tonight for a different issue. And just like in the past....well, lets just say he superseded what he did the other day. Let me tell you that he was GREAT the last time, but tonight he was Super-Fabulous!!!! He was very attentive. Answered all of my questions and made sure that before we got off of the phone that my issue had been resolved. He even sent me a short video to walk me step by step for additional assistance. Thank You Again Beran....You ROCK!!!!
We might need to print this one out and frame it! Beran really does go above and beyond, and that video walkthrough shows how committed he is to making sure everything clicks for you. When support works this well, it frees you up to focus on what matters most, running your business. Thanks for sharing this with us!
Very intuitive platform. They leave up to their value prop which is quick setup and ease of use with all the neccessary functionalities needed for e-commerce. Thanks!
Thanks for sharing this! It's exactly what we aim for: intuitive tools that work right out of the box so you can focus on growing your business instead of wrestling with setup. Excited to keep supporting your success!
After connecting to this provider and working with one of their agents I was able to resolve my problem within minutes. We look forward to a successful experience using this email marketing provider.
Minutes, not hours, that's what we aim for. 🙌 Thanks for the kind words about our support team. Excited to see what you build with your email marketing now that you're all set up!
We've been very happy with Omnisend. Creating email campaigns are easy and the support team, especially Eduarda, have gone above and beyond to help us with navigating the site.
Thank you for the kind words. We’re glad Omnisend makes creating email campaigns easy and that our support team could go the extra mile to help you navigate the platform. Making things simple and dependable so you can focus on growing your business is exactly what we aim for.
Emma audit my campaign and help me with DNS issues that were a real challenge on my end. Very good and thorough help was provided via the chat system. Thanks Emma!
Thank you for sharing your experience. We’re glad Emma could help audit your campaign and resolve the DNS challenges, making sure everything was set up properly so you can move forward with confidence.
super intuitive! lots of fun features
I had some issues with DKIM & Domain and Maria helped me fix that in just seconds, literally. The support is very fast, effective and efficient.
Thank you for sharing your experience. Quick issue resolution helps remove friction and keeps your marketing moving forward with confidence.
GREAT customer support. Usually, the first level chat support rep is a placeholder and doesn't know very much at all. My guy knew everything, dove right in and helped.
Thank you for the feedback. We’re happy our support team could provide knowledgeable, hands-on assistance right away.
good agent
Really appreciate it! We'll keep delivering the same level of support as your store grows.
Outstanding customer support! Eventhough i am on the free plan atm, i was helped within 60min and the support engineer was very kind and patient with me. I appreciate it and would consider paying for the upgrade once I need to scale my business.
Thank you for the feedback. We’re pleased our team could assist promptly and provide a positive experience. We’re here to support you as your business grows and your needs evolve.
