Reviews (3,192)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.
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A great product indeed. Omni Bot is extremely helpful, providing solutions within seconds.
Thank you for the feedback. We’re glad Omni Bot helps you find solutions quickly, making it easier to stay productive and support consistent growth.
Great and convenient app for emailing all your customers across various platforms!
We appreciate the feedback! It's great to hear that connecting with customers across platforms feels seamless with Omnisend. Here's to keeping your email marketing efficient and effective.
Amazing app
Beran is a legend. He happily walked me through the changes needed instead of just forcing me to read the articles.
To be honest one of the reasons I was reluctant to move from Klavyio to Omnisend was the difference in the support level. But this helped us finalise our decision.
Great work!
Thank you for sharing this. We’re pleased that Beran and our support approach helped remove uncertainty during your transition and made the decision to move forward feel confident. Providing clear, hands-on guidance is an important part of supporting teams as they grow with Omnisend.
Incredible customer service. Thank you for your help today team.
Thank you for sharing your experience. Providing reliable, responsive support is an important part of helping our customers stay focused on their growth.
Highly recommended EDM plugin. Their support is also very patient; they will provide best assistance regardless of whether you upgrade your plan or not.
Thank you for the recommendation. We’re glad Omnisend is making your email marketing easier and that our support team has been there to help every step of the way, no matter your plan.
Easy to use!!!
Love the enthusiasm! We built Omnisend to be straightforward so you can focus on what matters - growing your business. Thanks for the great review!
The response time was immediate and they helped me resolve my issue within a few minutes. He was patient and thorough.
Thank you for sharing your experience. We’re glad our support team could respond quickly and resolve the issue efficiently. Providing timely, thorough assistance helps keep your work moving forward without delays.
I’ve been using Omnisend for my Shopify store since mid-2023, scaling my business and upgrading my plans as we grew. Like any complex software, there are occasional technical hiccups or features you wish worked slightly differently, but what truly sets Omnisend apart is their phenomenal customer support.
Recently, I had some complex concerns regarding my account, UI, and some specific workflows. Instead of giving me generic copy-paste replies, the support team (huge shoutout to Mariia, Eduarda, Kayque, and Emna!) actually listened, escalated my case, and worked with me to find a solution that proved they genuinely value long-term, loyal customers.
The automations are powerful, the email builder does the job, but knowing there are real, empathetic humans behind the chat who care about your business makes all the difference. Highly recommended for any serious e-commerce brand that wants a partner, not just a tool.
Thank you for sticking with us through your growth journey since 2023! We'll make sure Mariia, Eduarda, Kayque, and Emna see your kind words. You're right that real support makes all the difference when you're scaling, and we're genuinely invested in seeing your store continue to succeed.
Great customer service - had an issue and it was resolved promptly.
Appreciate you calling this out. It is good to hear our team was able to resolve the issue promptly and get you back on track. We are here to provide steady support as you continue to move forward.
