Reviews (3,192)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.
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Excellent! Customer service responded very promptly, and we finally resolved the issue.
Thanks for letting us know. Quick responses and clear resolutions matter, so it is encouraging to hear the team could support you promptly. We appreciate your feedback and are happy to be a reliable partner moving forward.
Suberb,half cost and suprass, Klayvio in user friendlyness, onboarding technical/customer service. Also push notification is an extra bonus.
Thanks for sharing this feedback. We appreciate the comparison with Klaviyo and are glad Omnisend felt more user friendly across onboarding and support, while also delivering strong value on cost. It is good to hear push notifications added practical benefits. We appreciate the trust and support your continued growth.
Really easy to use, but with so many brilliant options.
You are guided by the software so it feels simple and seamless - even when using it for the first time.
Highly recommend.
Thanks for taking the time to leave this feedback. Ease of use paired with powerful features is exactly what we aim for, especially for first-time use. Knowing the experience felt seamless helps confirm we are supporting real performance and growth. We are here to keep things running smoothly as you scale.
Emma from customer support was incredibly helpful and patient — truly outstanding! Thank you so much for all your help and for making it so easy to take screenshots and navigate to Omnisend. An amazing experience overall. Highly recommended!
Thank you for the wonderful feedback. We’re glad Emma was able to guide you through everything with clarity and patience, we’ll make sure she hears your kind words. It’s great to know the experience felt smooth and supportive as you continue building your marketing with Omnisend.
So far so good! Always able to get help when I need it. The AI can help me set up most things. And if I get stuck there is always a human available to fix any problems.
Thank you for sharing your experience. We’re happy the platform feels smooth so far and that both our AI and human support are making your setup and problem-solving easier. We’re here to keep supporting your growth every step of the way.
Had an issue with subscribers in an atypical situation. I explained to Mathias why it was happening. They were amazing in letting me know why it happened and gave me suggestions to prevent the issue from arising again. Great service!
Thank you for sharing your experience. We’re glad Mathias was able to clarify the subscriber issue and offer guidance to help prevent it moving forward. Support moments like this are important for keeping your marketing running smoothly as you grow, and we’re happy the service landed well.
We had a complex technical setup involving multiple domains (.de and .com) and custom Shopify Flows. Johnny from the support team was incredibly patient and professional. He helped us debug the logic and verify our DNS settings until everything worked perfectly. The 24/7 support is a game-changer for international stores. Highly recommended!
Thanks so much for the kind words about Johnny! Complex technical challenges like yours are exactly where our support shines, and we're glad he stuck with you until it all clicked. That 24/7 access really does make a difference when you're managing international operations.
I just started using Omnisend for our shopify store and we encountered a problem verifying our senders email address. I reached out to Omnisend for help and they were so easy to work with. It took a couple of days to resolve the issue, but they gave me all the necessary help I needed. Thank you again to the support team.
Thank you for sharing your experience. We’re glad our support team was able to guide you through the sender email verification and get everything running smoothly. We’re here to help as you continue setting up Omnisend and growing your Shopify store.
Really helped with abandoned carts! already seen improvements thank you!
Thank you for the feedback — we’re glad to hear the abandoned cart automations are already making an impact. We’re here to help you keep that momentum going.
Amazing customer service from Emma and Baka! They reply incredibly fast and incredibly detailed, which makes navigating super easy!
We really appreciate your feedback! Emma and Baka pride themselves on providing fast, thorough support so you can stay focused on what matters most. We’re thrilled to know their help made your experience seamless.
