Reviews (3,195)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.

January 17, 2024

I think Omnisend is the smothest platform to deal with in the sms and email world, and their 24/7 chat team is very helpful as well. My assistant was Karine, she helped me resolve my problem when I thought there was no way.

DRMCHSRS
United States
5 months using the app
January 16, 2024

Just subscribed to Omnisend... Great first experience!
Had an issue with the currency setting that was immediately solved in lightning speed by Augustin :-) Thanks a million

AVVIIVVA.COM
Switzerland
About 6 hours using the app
January 16, 2024

Karine was a great help and so far the app has been amazing!

Dot & Lola
United Kingdom
5 days using the app
January 15, 2024

Very good feelings with this application and with the support service offered by Karine. Recommendable

KUORI
Spain
6 days using the app
January 12, 2024

Great app, very user friendly and excellent customer service. Beran helped answering my questions and was very knowledgeable and pleasant to work with!

Vik Roasters
United States
10 months using the app
January 9, 2024

Very responsive support team. Quick turnaround from both Baarath and Didem producing solid outcomes and meaningful answers. Easy to work with as an organisation.

SKNtech
Australia
2 months using the app
January 7, 2024

Diego was really helpful with a issue I was having with discount sign up. Very patient!

Ashman Athletics
United States
5 months using the app
January 8, 2024

Karine was awesome! She got straight to the solution I needed. Most of the time support agents try to have some small talk but I just want to get to my solution!

The Hemp Mine
United States
About 4 years using the app
January 4, 2024

I was so grateful that Dilara was able to help me with the edits I needed to make. I am new to building my website and was so lost but she saved the day! Her video explanation was so incredibly helpful! Fast and thorough customer service!! I’m impressed.

Heart & Hive
United States
9 months using the app
January 5, 2024

Great functions, interesting and useful statistics, always good and fast customer service.

LYXOLashes
Denmark
22 days using the app