Reviews (1,001)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable all‑in‑one marketing tool for pop‑ups, email, SMS, upsells, sales pop, and product labels. Support is praised as exceptional, 24/7, and hands‑on with setup and customizations. The app is seen as intuitive, highly customizable, and backed by useful templates. Many report higher conversions, fewer abandoned carts, strong ROI, and say the free plan is generous and cost‑effective.

January 28, 2021

I've used this service for years on a different platform. When I switched to Shopify, this was maybe the easiest part of the switch. Set up is a breeze. There was one custom difference between the two platforms that I couldn't figure out. They had it sorted in minutes! The free tier is extremely generous and the upgrades are well worth the price. A++ would ONE+ again!!

Designed by Geeks
United States
About 1 month using the app
July 5, 2022

Great app, easy to set up. Natalie popped up in the message box which was great to check over everything. She was able to take note of the colours and themes of my website and suggested things such as how to change colours of the pop-ups to match my website theme, how to set up the emails. Very friendly, super fast and very informative and helpful. Very pleased with it.

Donkz racing
United Kingdom
About 1 hour using the app
May 9, 2021

The app has some very useful features, and the additional plans are very fair priced for the extra functions and value they offer. The service is an experience on its own - they already have the answer ready before I even leave the question - and they will help you with about everything you ask! Conclusion; Incredible app and incredible service, a MUST-HAVE for every shop!!

Max Rive Photography
Netherlands
8 months using the app
August 11, 2020

I love this app! I think it's very user-friendly. I was using the free option for about 6 months and just recently switched over to the paid version and love all the new features I can explore. The customer service is also incredible. I had an issue with the sales pop feature and contacted support through live chat and Angelina solved my issue right away! Thank you so much :D

Hyggely
Canada
8 months using the app
November 6, 2022

So far, ONE is easy to work with and has many features that will certainly enhance our site and business. It is clear that the customer support is outstanding and available. SO very thankful for Rosy!! She helped answer some key questions, provided amazing and kind support, and is exceptionally knowledgeable and timely. The world could use more businesses and support like this!

dtchealthstore
United States
3 days using the app
December 29, 2021

So far this app is marvelous! It's been easy to send email blasts to my customers and track analytics of them opening them. And there is a free edition which has been more than efficient for my start up company. I haven't tried the SMS feature yet, but it seems fairly straight forward. Oh and wonderful tech support which is needed for the non tech folk like me. Highly recommend!

Eclectic Soul Organics
United States
1 day using the app
June 15, 2022

I recently discovered this app and had some trouble figuring out some simple fixes, I immediately connected with Naomi who was absolutely amazing! She helped me achieve the design I wanted and was completely welcoming to my questions and was very resourceful! I was able to create our first newsletter subscription and am on my way to a beautiful website! EXCELLENT CUSTOMER SERVICE.

Heavenlynest
United States
1 day using the app
March 6, 2023

very well put together app and operates well also once you learn the in and outs. I needed some help today with inserting an html image and Maya helped me. I did not even have to go into too much detail as she knew what I was talking about straight away. Maya helped with the image and also did a tutorial video for me so I know what to for next time. This is the best support by far

Kandy's Clothes ™
United Kingdom
4 months using the app
September 20, 2021

When I had to submit my work after the holidays, they spent a lot of time helping me, even though they were on vacation.
Thanks to them, it looks like we will be able to produce a finished product that meets our requirements. My heartfelt thanks!
The application was very well done and achieved most of the desired functions. I am sure the functionality will be improved in the future.

Download GoGo!
Japan
2 days using the app
January 31, 2022

AMAZING CUSTOME SERVICE! I was trying to set up a spin the wheel and it was my first time so I was struggling until I talked to Kate from the One plus team. It was 2:58am in my time (not sure where she is located) but I can see that customer service is 24hours and this really helps business owners! I am looking forward to trying other services they have on this app. Strongly recommended!

Dewology
United States
3 months using the app