Reviews (999)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable all‑in‑one marketing tool for pop‑ups, email, SMS, upsells, sales pop, and product labels. Support is praised as exceptional, 24/7, and hands‑on with setup and customizations. The app is seen as intuitive, highly customizable, and backed by useful templates. Many report higher conversions, fewer abandoned carts, strong ROI, and say the free plan is generous and cost‑effective.

April 26, 2022

It's awesome, it's easy to use and it's free. The customer service attitude is extremely good. If you want to adjust sth, they will help us immediately, and even customize relevant functions for us according to our needs. Thank you very much! Highly recommend!

Happy Nocnoc
United States
14 days using the app
July 16, 2022

Ho appena scaricato questa app e subito chiesto assistenza FANTASTICI! Tutto ciò che desideravo Ora manca solo riuscire a impostare tutto e provarla effettivamente
Ma 5 stelle all'assistenza! rapidi nel rispondere e super efficienti Grazie mille per il supporto

Valentina Mancuso
Italy
About 3 hours using the app
August 30, 2022

When I met a problem in editing, they quickly solved it for me. It is really good. The main reason is that the customer service reply is very timely and the operation is also relatively simple, but there are some places where the template could be more rich and perfect.

FJDynamics
Hong Kong SAR
14 days using the app
October 25, 2022

One is ONE to stay! I've tried many e-mail apps and ended up deleting them all, ONE on the other hand is not only consisting of extremely helpful people on their team that are at your call any moment - the functionalities of the app are also beyond anything else out there.

Lait De Choco
Netherlands
41 minutes using the app
February 22, 2023

Natalie is Wonderful—so patient and kind. Help me step by step with editing activities. I'm glad to choose them as our POP-Up app. I will keep working with them. Definitely recommend it, especially if you're new to Shopify, No need to worry, They will help you all the way!

A Moment of Tea
Australia
19 days using the app
June 21, 2022

Amaaaaaazing! De app is super handig in gebruik en de service die zij aanbieden is TOP!!! Er is heel veel mogelijk in de lay out zodat je je brand zo persoonlijk mogelijk kunt maken. Zit je ergens mee vast dan helpen ze je binnen de minuut al verder. Een echte aanrader dus!

Mabebi
Belgium
4 months using the app
December 7, 2022

I asked for assistance because I had to update the system by which emails were sent to new customers who signed up for the newsletter through the application's pop-up. Prateek helped me solve the problem. Very professional and competent. I recommend customer support because it works very well.

Martina Medail
Malta
2 months using the app
June 21, 2022

I need the abandone cart email function. This is a very helpful application for me. There are many beautiful templates in it, and the language can also be edited by myself. The customer service Rosy is very helpful to me and guides me carefully. Help with the test, everything is perfect, thanks a lot

Alexis Reese
Japan
About 2 hours using the app
November 2, 2022

The support team is excellent. They solved the issue so fast that even before I reply their email. The app is reliable and really useful. Can't believe it is for "free"! They have tons of templates that almost cover every scenario. Definetly a must for a website. Thank you Natalie from support team.

Litume
Taiwan
22 days using the app
August 17, 2022

I started using ONE and the most amazing thing is that it is complete free. That helps a lot small business like us. Support is fantastic and there a lot of features. One small problem is that using multiple languages at your store is that those apps can't provide that well. It doesn't really matter at the end.

Wølmark Finland
Finland
About 24 hours using the app