Reviews (1,001)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable all‑in‑one marketing tool for pop‑ups, email, SMS, upsells, sales pop, and product labels. Support is praised as exceptional, 24/7, and hands‑on with setup and customizations. The app is seen as intuitive, highly customizable, and backed by useful templates. Many report higher conversions, fewer abandoned carts, strong ROI, and say the free plan is generous and cost‑effective.
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** UPDATE** -- reducing my review to one star because the platform keeps breaking. I've currently been blocked from sending emails for over 3 days and I can't get any resolution. All the support team can say is "we're a small team and we have no idea when we'll have any information or fix for what's going on." .... They seem to be happy to keep announcing new beta features instead of making sure core features are stable and working. Their message to me was (copy/paste) "All I can say is that our team is looking into it, hopefully we'll have an answer in a day or two, but I can't promise that." They are also apparently happy to keep charging me while their platform isn't working... but if I uninstall it, then they'll give me a refund??! Very strange business practices. I really tried to give them the benefit of the doubt as I've spent 15+ years building software and know it's hard... but at the end of the day you need better answers for why critical features aren't working and better customer support when you fail as a business.
Decent app... support was a bit over zealous on the setup with their suggestions... but the biggest issue is the system (at least for sending emails) has been down for over 24 hours at this point... my last newsletter did not get sent out... and all I'm getting from support is "we updated our system and now our engineers are working on fixing it" ... I will say, I'm a free user (how do you even upgrade?) so I guess I'm getting what I paid for. ¯\_(ツ)_/¯
*Update* All issues specific to merchant are resolved including merchant's latest reply in April. We are happy to work with merchant moving forward if they choose to return.
Dear Merchant,
Our deepest apologies for the delay. Over the past several weeks, we have been slowly upgrading our email infrastructure in preparation for the upcoming holiday season. We know that it's the busiest time of the year for our merchants, and wanted to ensure that once email volume on our system heavily scales up, that everything could flow through our system without issue.
It seems like your account somehow got caught up in some delays during the maintenance period, but please rest assured that the maintenance is now over and that our system is back and is even better than before.
Shopify billing unfortunately charges for app usage on your usual billing period with Shopify. So even though you uninstall you may see charge from prior month. Apps have zero ability to charge merchants after uninstall unless it was already pending on your invoice before uninstall.
Please let me know if there's anything that I can personally help with in regards with email sending or anything else on our platform.
Best,
Ann
Awesome plug in!! And support is above and beyond what I have ever experienced on a shopify app. Higly rcommend
I just Start Using the app and i love it so easy, add some nice movement to the website and the customer service quick and helpful
After downloading the app, I found that the price was completely different.
L'application est tres pratique, et en cas de questions, le service est super, très rapide et engagé.
Samantha is incredibly helpful, very professional, they helped me with the integration from start to finish, their app works very well.
Maya was supper supportive and helped me all the way through my difficulties. It was a huge support and help for me to finish all the set-up and "coding" needed.
Great customer service. Patient and kind. Very helpful. Have helped us generated much revenue. Good work.
I have used this app for months and each time I came across an issue, the customer service representative will always be there to help.
Amazing !! Is very difficult to find a free app with all these features. I'm using the app for email automation and newsletter popup. The app is very easy to use and there are a lot of customizable templates. The customer care is super fast and helpful. I can't find any system flaws !!
The customer service was excellent and the plugin was easy to use. I highly recommend this plugin to anyone looking to increase sales and engagement on their website. Thank you for providing such a great product and service!
In addition, I want to highlight the exceptional customer service provided by the ONE Upsell team. They were incredibly helpful in setting up the spinning wheel feature and promptly addressed any questions or issues I had along the way. Their support was top-notch and made the entire experience even more enjoyable. I can't speak highly enough of their dedication to their customers. Overall, I'm extremely satisfied with this plugin and the excellent service that comes with it.
