Reviews (456)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably boosts sales and conversions, citing strong results from coupon and exit‑intent popups and higher newsletter opt‑ins. They use it as a key tool for lead capture, list building, and reducing cart abandonment. Targeting and segmentation are praised as powerful yet easy to use, with flexible templates and A/B testing. Support is described as exceptional, with helpful guidance, customizations, and useful educational resources.

June 14, 2023

Instant help with installing the campaign on our website. We were able to resolve it quickly and painlessly.

Flaman Fitness
Canada
44 minutes using the app
OptiMonk replied June 20, 2023

Hey there,

Thank you so much for taking the time to leave us such a positive review! We greatly appreciate your feedback and are thrilled to hear that we were able to provide you with instant help in installing the campaign on your website.

We're delighted that we were able to meet your expectations and make the experience seamless for you.

If you need further help, please give us a shout and we will be there for you.

Kind regards,
Emil from OptiMonk

May 25, 2020

Good app like it .
Usefull app Hope we increase our contacts with this app.easy to manage setting accordingly.

Empenzo Automated Sewing Systems
Singapore
About 2 hours using the app
OptiMonk replied June 5, 2020

Hi,

Thanks for your great feedback.

We are so happy to see that you find our product useful and easy to use.

Have a great time using OptiMonk :)

Best,
OptiMonk Team

June 27, 2022

Really strong user interface and support team response rate. I've had excellent experience so far with the app

PROJECTISR US
United States
About 23 hours using the app
OptiMonk replied June 29, 2022

Hi Yishan! I'm really happy to see that you're enjoying our app so far and I was glad to support you. If you need any help in the future, don't hesitate to contact us! <3 Anna from OptiMonk

November 6, 2021

Easy to use and customizable with an array of options! If you're no techie it doesn't matter. Totally recommend!

PopSwankPosh
United States
About 3 hours using the app
OptiMonk replied November 8, 2021

Hi There,

Wow, we're so happy about your success, thank you for sharing your experience!

I hope OptiMonk will help you reach your eCommerce goals in the long run! Please feel free to reach out to us at support@optimonk.com or via chat if you need campaign advice in the future.

We would be very happy to help!! :)

Have a great week ahead,

Anna from OptiMonk

March 8, 2022

Probably the best solution for popups on the market. Easy to use interface, nice popup templates, great support.

Paperbourne
Hungary
2 months using the app
OptiMonk replied March 8, 2022

Hi David,

Anna from OptiMonk Support is here :)

Thank you so much for your nice review, I was delighted to chat with you today. I wish you the best of luck launching OptiMonk on the other store.

Feel free to reach out to us anytime for assistance.

Have a great one,

Anna

December 10, 2021

Honestly so helpful, walked me through everything, for any popup this is the app for you. I would 100% recommend

LB HQ
United Kingdom
About 1 hour using the app
OptiMonk replied December 15, 2021

Hi There,

It's Anna from the OptiMonk Team.

I'm glad you had a great live chat with my colleague, Chris!! He was also very happy with your feedback! :)

Please feel to reach out anytime in the future.

Have a great day,

Anna from OptiMonk

May 23, 2022

Support guys are AMAZING! So helpful and just sort your issue within minutes. Effective and working well for us.

Kind Oils
United Kingdom
About 1 month using the app
OptiMonk replied May 24, 2022

Hi Francine, thank you so much for your compliments, these are the times we feel like our work is really worth it! I'm very glad that you're satisfied with the app and the team. Please feel free to reach out anytime. <3 Anna from OptiMonk

March 15, 2023

Absolutely amazing customer service, response times, and helpfullness. The application is extremely customizable.

Purely Solutions - Final
Canada
About 2 hours using the app
OptiMonk replied March 16, 2023

Hey there,

Thank you so much for taking the time to write this positive review! We're thrilled to hear that you enjoyed our service and that we were able to meet your expectations.

We take great pride in providing excellent service to our customers, and your feedback means a lot to us.

If you require help or have any questions, just give us a shout.

Kind regards,
Emil from OptiMonk

October 31, 2022

Best app for this job - great support too! I've used them on other platforms ecommerce, but this is just a breeze

The English Grocer
United Kingdom
1 day using the app
OptiMonk replied November 15, 2022

Hi Max,

Thank you for sharing your opinion, we appreciate that you spread the word! ;)

Have a great day and please feel free to reach out to our team anytime for assistance.

Anna from OptiMonk

June 26, 2023

Emil was so helpful! We solved all problem, what I didn't know! I can only recommend them, Optimonk and Emil too!

Dogify
Slovakia
2 days using the app
OptiMonk replied June 27, 2023

Hey there,

Thank you for your feedback! We are glad to hear that we were able to assist you in solving your queries. It's great to know that you had a positive experience with Optimonk.

If you have any further questions or concerns, please don't hesitate to reach out to us.

Kind regards,
Emil from OptiMonk