Reviews (456)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably boosts sales and conversions, citing strong results from coupon and exit‑intent popups and higher newsletter opt‑ins. They use it as a key tool for lead capture, list building, and reducing cart abandonment. Targeting and segmentation are praised as powerful yet easy to use, with flexible templates and A/B testing. Support is described as exceptional, with helpful guidance, customizations, and useful educational resources.

July 15, 2021

Customer Support is amazing and super helpful! (thanks Anna for prompt help) Look forward to using this tool for further campaign.

citiesocial
Taiwan
About 1 month using the app
OptiMonk replied July 16, 2021

Hi Jessica,

Thank you for your kind words and especially for mentioning my name :)

I'm glad that the technical issues are now solved and I hope you can discover all benefits of OptiMonk in the near future.

I wish you good luck with your campaign and please reach out to the Support Team anytime for assistance.

Best,

Anna from OptiMonk

April 18, 2019

Very good customer service and feature rich. I checked out another highly rated and found Optimonk to be a good bit better overall.

Goally
United States
About 1 year using the app
August 29, 2022

Great app and great support. Also happy with the results so far. I've integrated this with Klaviyo so far and it works like a charm.

Frag Out Flavor
United States
14 days using the app
OptiMonk replied August 30, 2022

Hi there,

I am delighted to hear that you like our app. It was a pleasure assisting you! 😊
I wish you a lot of success with your campaigns and your business ❤️

Please let us know if you have any questions as we are happy to assist you 😊

Have a lovely day ☀️
Sara from OptiMonk

December 25, 2019

Good pop up app. Great design templates for pop ups. Good support but with time difference can take time for responses. A bit pricey.

Temples and Markets
Australia
2 months using the app
April 4, 2023

Great app! Ran into a small user based error and Emil was very helpful in helping me get it resolved. Awesome app and awesome support!

ThePicklrShop
United States
10 months using the app
OptiMonk replied April 5, 2023

Hey there,

Thank you for your positive feedback regarding our service. It means a lot to us to hear that we are meeting the needs of our customers and providing a great experience.

It's always gratifying to hear that our efforts are appreciated. Your feedback serves as a great motivator for us to continue to improve and enhance our offerings.

Please don't hesitate to contact us if you need any further assistance or have any feedback to share.

Best regards,
Emil from OptiMonk

August 2, 2021

Good app, converts traffic nicely, I am happy with how well it works. I would recommend any site install this tool to build their list.

KaraMD®
United States
3 days using the app
OptiMonk replied August 3, 2021

Hi There,

We’d just like to thank you for taking the time to write this kind review! :)

We are glad to hear that you enjoy using our app and it helped you in your business and we are very grateful for customers like you and hope you stick with us for years to come!

Thanks again,

Brittany from the OptiMonk Support Team

July 18, 2023

Emil has always been super helpful and understands one's thinking very quickly and effectively. Would highly recommend this app for CRO

Naturyl Extensions
United Kingdom
Over 1 year using the app
OptiMonk replied July 24, 2023

Hey there,

Thank you for your glowing feedback! We're thrilled to hear that we have consistently provided you with assistance and have a keen understanding of your needs. Delivering efficient and effective support is one of our top priorities, and it's fantastic to know that we've met your expectations.

If you ever need further assistance or have more feedback to share, don't hesitate to reach out. We truly value your business and are committed to helping you achieve success. Thank you again for choosing our app!

Kind regards,
Emil from OptiMonk

Edited July 8, 2020

The app is great and Tom and Fruzsina were exceptional in providing help and even designing some great pop ups for us. Highly recommend!

We Are Feel
United Kingdom
7 months using the app
OptiMonk replied July 13, 2020

Hi Diana and Boris,

Thank you so much for your kind words, it is a delight to have customers like you. It is always a pleasure to help you, so please contact us anytime when you have a question.

Have a beautiful day ahead,

Tom, Fruzsi and the OptiMonk Team

December 17, 2021

Very helpful support and really nice easy way for setup a popup for upselling or other customer journeys cross and upselling.. thank you

WeinDaheim
Germany
1 day using the app
OptiMonk replied December 17, 2021

Thank you very much! It is not difficult to get lost amongst the many features, but whenever you're in doubt, just contact us and we gladly help you:)

I wish you the best with your terrific and elegant wine store!

Cheers,
Peter

October 21, 2022

I've been using this app for popups etc for quite a while now. I find designing the pop ups easy using their templates, would recommend.

Coffeefusion
Australia
Over 1 year using the app
OptiMonk replied October 21, 2022

Hi Gary,

Thank you for your kind words, I'm glad that you're happy with the app so far! :)

I wish you all the best with your business,

Anna from OptiMonk