Reviews (456)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably boosts sales and conversions, citing strong results from coupon and exit‑intent popups and higher newsletter opt‑ins. They use it as a key tool for lead capture, list building, and reducing cart abandonment. Targeting and segmentation are praised as powerful yet easy to use, with flexible templates and A/B testing. Support is described as exceptional, with helpful guidance, customizations, and useful educational resources.

December 11, 2019

I was highly recommended this app and after the initial exit intent design I am very happy with the design templates and the ease so far.

Eigshow Beauty
China
About 1 hour using the app
September 29, 2020

One of the best Popup app ever. Great functionality, great integrations with other apps. The support team is super great as well. Amazing.

MindfulSouls
Netherlands
Over 1 year using the app
OptiMonk replied September 30, 2020

Hi Domas,

Thank you so much for your kind words.

It is our greatest pleasure to work with customers like you :)

In case you have any questions, please don't hesitate to reach out to us!

Have a nice day and take care!

Best,
Fruzsi
OptiMonk Team

January 10, 2022

woww I had an issue where the discount code wasn't working, I sent Optimonk a message they replied very quick and solve my issue. Thank you

URdesigncreations
United States
9 months using the app
OptiMonk replied January 12, 2022

Hi There,

It's Anna from the OptiMonk Support Team.

I was very happy to help you and I'm glad the discount issue is solved now. :)

I wish you many conversions for 2022 and as always, please feel free to get in touch anytime for assistance.

Best,
Anna from OptiMonk

August 27, 2022

The app is very well laid out and very user-friendly. Our team is very happy with the app and customer service has been great to work with.

JMP The Label
United States
About 1 month using the app
OptiMonk replied August 29, 2022

Hi David,

Once again, thank you very much for taking the time to review our app. We're very happy that you're satisfied with OptiMonk!

If you'd like to join us for a UX Research interview to help OptiMonk improve, kindly let us know via chat or via email and I'll gladly connect you with our Researchers. :)

I wish you an amazing week ahead,

Anna from OptiMonk <3

May 10, 2023

Optimonk support crew is amazing and were able to help with a very specific request. The support crew are very responsive and very helpful.

Queensland Calibrations
Australia
12 months using the app
OptiMonk replied May 11, 2023

Hi there,

We really appreciate your kind words!

We are happy to hear about your positive experience with OptiMonk. I wish you a lot of success with your business and feel free to reach out to us anytime if you need assistance.

Sara from OptiMonk

Edited July 29, 2020

Special offers boosted without development, great CMS experience and efficient customer service.
Highly relevant for growth teams
Congrats!

Joone Paris
France
6 months using the app
OptiMonk replied July 31, 2020

Hi There,

Thank you for your great review.

We are so happy that you like using our system and you find our support helpful. This is what drives us every day :)

Have a nice weekend and take care,

Best,
OptiMonk Team

December 3, 2021

Great app. Fast live chat support. Every problem was resolved quickly. Perhaps the editor should be improved a little to achieve excellence.

Vittorio Virgili
Italy
11 months using the app
OptiMonk replied December 3, 2021

Hi There,

I'm Anna from the OptiMonk Support Team.

Thank you so much for your constructive feedback, we really appreciate your honesty. If you'd like to help us improve the OptiMonk editor and you have some suggestions, please share them with us via chat, or if you're interested, you can also participate in our UX Research.

We've just released a new editor and your insights would be really helpful! :)

Thank you once again and feel free to contact us anytime.

Have a great weekend,

Anna from OptiMonk

May 18, 2023

The Customer Support Team is really fast with their responses. They take care to leave you with a solution you understand and can work with.

Violet Jordan
United Kingdom
4 months using the app
OptiMonk replied May 19, 2023

Hi there,

I am happy to hear about your positive experience with our Support team.

It was a pleasure helping you and I wish you a lot of success with your business! And please feel free to reach out to us anytime if you need assistance or advice. We’ll be here to help you! :)

Sara from the OptiMonk Support team

February 28, 2022

As of now it's working perfectly! Getting conversions and easy to install. Working now will see further if its actually getting me more sales

The Cuisinet
Canada
4 days using the app
OptiMonk replied March 1, 2022

Hi,

Thanks for your positive feedback, I'm really glad that you could increase your conversions with the help of OptiMonk!

With any OptiMonk plans, you can have unlimited campaigns, therefore please feel free to reach out to us if you need campaign advice.

I wish you a lot of success with your business,

Anna from OptiMonk

October 24, 2022

Good and easy to use, and can remove their branding for free and quickly with customer service, will continue to use and unlock more features

WEGYM
Hong Kong SAR
11 days using the app
OptiMonk replied November 15, 2022

Hey,

I'm really glad to hear that you were satisfied with the support you received from me, and I hope you'll stay with us for a long time! <3

I wish you all the best and I look forward to hearing from you again,

Anna from OptiMonk