Reviews (456)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably boosts sales and conversions, citing strong results from coupon and exit‑intent popups and higher newsletter opt‑ins. They use it as a key tool for lead capture, list building, and reducing cart abandonment. Targeting and segmentation are praised as powerful yet easy to use, with flexible templates and A/B testing. Support is described as exceptional, with helpful guidance, customizations, and useful educational resources.

December 15, 2019

I’m loving the new features for the holiday adds. The creativity is catching the eye of the shopper and closer more sales for me. Thank you optiMonk

Henley Hair
United States
3 days using the app
October 14, 2020

Great app! I would also like to add that the customer support was exceptional, they helped us with any questions/issues that we had. Highly recommended!

The Oodie
Australia
8 months using the app
OptiMonk replied October 27, 2020

Hi There,

It is always a pleasure to see, when a Customer is satisfied with our applications functions and at the same time with the Support provided in the time of needs.

I can speak in the name of the whole OptiMonk team , when I say, thank you so much for these kind words and we are always here for you when you need some help :)

Best,
Tom
OptiMonk Team

October 19, 2020

So far, so brilliant. SO editable it is amazing. So many apps restrict so much. I can make this match my site aesthetic, thank you! www.emilyhare.co.uk

Emily Hare
United Kingdom
About 4 hours using the app
OptiMonk replied October 27, 2020

Hi,

Thank you so much for your review, we are delighted that you are satisfied with OptiMonk and its many features.

We are always here to help you, so please feel free to contact us anytime :)

Have a beautiful day,

Best,
OptiMonk Team

June 4, 2021

I’ve only recently downloaded the app but I’m loving it so far! Hoping to take advantage of all the features and hopefully increase my conversion rate!

ChantalLauraHandley
Australia
About 9 hours using the app
OptiMonk replied June 8, 2021

Hi There,

I'm glad you started your journey with OptiMonk! :)

If you need any advice regarding your campaigns, please feel free to send an email to support@optimonk.com, and we'll be happy to help you maximize the opportunities within our app!

Have a great day,

Anna from OptiMonk

August 17, 2021

Words can not express how outstanding this app is!
I wanted to inform people to leave us a review on checkout and it looks fantastic, so simple so easy!

Lizosoft Ltd
United Kingdom
About 3 hours using the app
OptiMonk replied August 18, 2021

Hi,

Thank you for your feedback!

We are so happy to see that you are satisfied with our app and you find it easy to use.

Have a great time while using OptiMonk and please see us with any upcoming questions.

Best regards,
OptiMonk Support Team

June 1, 2022

Optimonk is easy to use, and has the most awesome customer service ever! Anna helped me with my issue and was resolved very quickly. Highly recommended!

Liquid Stands
United States
About 5 hours using the app
OptiMonk replied June 1, 2022

Hi Kris! I'm Anna from OptiMonk :) Once again, thank you for leaving a review, I was very happy to chat with you today. I wish you all the best with OptiMonk <3 Anna

June 29, 2022

It was challenging to set up at first but overall it was a great experience using Optimonk and the customer service, particularly Anna was very helpful!

THE MODEST BRAND
Singapore
15 days using the app
OptiMonk replied June 29, 2022

Hi Liling! Once again thanks a lot for your amazing review!!

I know that OptiMonk can be a bit overwhelming at the start, especially since you needed a special function, but I'm glad we could solve that with a custom code.

If you need assistance in the future, we'll be there for you <3

Anna from OptiMonk

March 13, 2023

As always, whenever I experience a problem, the Chat line sorts me quickly and in a friendly way. Today's little foible was dealt with in five minutes.

Forces Uniform and Kit
United Kingdom
8 months using the app
OptiMonk replied March 28, 2023

Hey there,

It's Chris here, I just wanted to thank you for your review, I am very happy that the OptiMonk support team have reached your expectations :D

Do reach out to us again if you need help with anything else and the OptiMonk team will be more than happy to help

Kind Regards
Chris
OptiMonk Support

January 19, 2023

Support was very helpful kind and understanding caant recommend this app enough
a very big thank you to Emil enough for taking e me through step by stap.

Extreme Skates
Australia
About 2 hours using the app
OptiMonk replied January 25, 2023

Hey there,

Thank you very much for leaving us a review. It has been a pleasure assisting you throughout the app calibration session.

We strive to provide the best quality and are delighted to hear that you are satisfied with the app.

If you ever need help, give us a shout and we'll be there for you.

KInd regards,
Emil from OptiMonk

June 27, 2019

Easy, Very Easy to Use! We love it so far ave had it only a couple hours already have done a campaign to suggest products for sale. You will love this!

The Sudsy Soapery Natural Products
United States
About 1 hour using the app