Reviews (456)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably boosts sales and conversions, citing strong results from coupon and exit‑intent popups and higher newsletter opt‑ins. They use it as a key tool for lead capture, list building, and reducing cart abandonment. Targeting and segmentation are praised as powerful yet easy to use, with flexible templates and A/B testing. Support is described as exceptional, with helpful guidance, customizations, and useful educational resources.

September 28, 2022

Easy to use app and fantastic support by the team. Anna helped us with a query in less than 2 minutes of submitting it, which is really impressive. Thanks!

LUNA London
United Kingdom
1 day using the app
OptiMonk replied September 28, 2022

Hi Laurence,

Thank you for your kind words, and especially for mentioning my name in your review. I'm really grateful and I'm glad that I could help you out ;)

I wish you a lot of success with our app and with the Klaviyo integration!

Have a great day,

Anna

January 10, 2022

I use Optimonk and the app features are awesome and definitely increase conversion. Additionally, the support they provide (thank you Anna) is outstanding.

IZIMINI
Australia
4 months using the app
OptiMonk replied January 11, 2022

Hi,

I really appreciate you taking your time to provide us with your opinion, it means a lot to the OptiMonk support team! :)

As always, if you have any questions or need assistance with anything please contact us and we will be more than happy to help you.

I wish you all the best for 2022,

Kind Regards
Chris from OptiMonk

February 4, 2022

I use OptiMonk to add a lucky wheels to our site. They help you with any question that you ask 24 hours 7 days. Awesome app to add a twist to you business.

Yira Sofia Boutique
United States
15 days using the app
OptiMonk replied February 7, 2022

Hi There,

Thank you so much for your review and also for mentioning our Support Team. We're doing our best to provide the highest quality service to each OptiMonk user. :)

Please feel free to get back to us again on chat if you have any questions in the future.

Anna from OptiMonk

September 26, 2022

Excellent customer service and easy-to-use interface! I am super happy with this app and would recommend it to anyone looking to add a pop-up to their store.

Wise Little Ears
United States
About 2 hours using the app
OptiMonk replied September 27, 2022

Hi There,

I was really happy to assist you! I wish you a lot of success with our app and thank you very much for submitting your review!

Please feel free to reach out to our team anytime.

Anna from OptiMonk

March 1, 2017

Can't speak higher of this app.
It has changed my business. Literally doubled because of Opti Monk. More effective than any other service I have used by far.

Dazey La
United States
About 1 month using the app
January 28, 2019

Great app with excellent customer service! There was a compatibility issue with my theme and support was able to fix it. Overall I'm very happy with optimonk!

Skyba Socks
United States
About 2 months using the app
April 11, 2022

Great app! I have been using it for years without any problems. And the customer service is exemplary! They are fast, accurate and kind. I really recommend it!

HuppanjBele.hu
Hungary
Over 4 years using the app
OptiMonk replied April 11, 2022

Hi Zsolti,

I'm Anna from OptiMonk Support.

Thank you so much for your review, Tom and I are both very happy that you were satisfied with our assistance. :)

We wish you all the best and as always, feel free to reach out anytime for help.

Have an amazing week ahead,

Anna & Tom

March 23, 2023

So easy to use and is a well-informed tool to help you pick what suits your business the best. I was helped by Zsofi and she was incredibly prompt and helpful!

progettoskin
Australia
About 5 hours using the app
OptiMonk replied March 23, 2023

Dear Maria,

Thank you so much for your kind review, I'm really happy that you were satisfied with the app and my support. :) I wish you a lot of success, and please feel free to get back to us via chat if you need help in the future.

Zsofi from OptiMonk

September 12, 2022

Straightforward to use and easy to set-up, we use this app with considerable success for exit-intent pop-ups. Conversion rates are good. Definitely recommended.

The Shredder Warehouse
United Kingdom
11 months using the app
OptiMonk replied September 13, 2022

Hi Phil! Thank you so much for the review 😍 We are so happy to hear about your positive experience with OptiMonk. We wish you a lot of success with your business and please feel free to reach out to us if you need assistance in the future. Have a lovely day ahead ☀️ Zsofi from OptiMonk

October 25, 2022

A very useful and easy-to-use app.
Super helpful and knowledgeable customer support team.
Highly recommended! Hamvay-Láng
Goose down bedding
www.hamvay-lang.com

Hamvay-Láng
Hungary
Almost 2 years using the app
OptiMonk replied October 26, 2022

Dear Miklós,

Thank you so much for your kind review, I'm really happy that you were satisfied with my support. It's always a pleasure to speak to Hungarian clients ;)

I wish you a lot of success with our app, and please feel free to get back to us via chat if you need help in the future.

Anna from OptiMonk