Reviews (456)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably boosts sales and conversions, citing strong results from coupon and exit‑intent popups and higher newsletter opt‑ins. They use it as a key tool for lead capture, list building, and reducing cart abandonment. Targeting and segmentation are praised as powerful yet easy to use, with flexible templates and A/B testing. Support is described as exceptional, with helpful guidance, customizations, and useful educational resources.

November 29, 2025

I needed some extra field to populate in Klaviyo

It wasnt in Optimonk

I asked support > they said no we dont have that BUT we will build it for you.

48 hours later its live, pretty unique to have apps actually owning their shit and implementing real value vast.

Props to Emil & Team!

Sybotanica
Netherlands
10 months using the app
October 27, 2025

Really great app, lots of features and multiple ways to promote/upsell. Really fantastic help too, the chatbot does actually have handy links but if you have further issues you can get through to a person. I have done this on multiple occasions and they're very helpful and patient!
Thank you!

Tuff-Trek ®
United Kingdom
About 1 month using the app
July 8, 2025

OptiMonk has helped simplify collecting leads and making store announcements. I'm able to launch popups on multiple sites from one tool, then test conversion rates with split tests and continually optimize. I also add juice to sales by creating announcement popups, making sure visitors know there's a sale active no matter where they land.

Gibson Athletic
United States
4 months using the app
February 13, 2025

Had questions about how my campaigns function and received a thorough response with details on how to optimize them for higher functionality and visibility. Very helpful. Also see that I am getting the expected conversions on them as they have been active. Good product thus far.

Hook's Rubs & Spices
United States
6 days using the app
October 17, 2024

Stephan was incredibly helpful and patient throughout the entire process. He quickly identified the issue with our Hubspot integration and fixed it seamlessly. His communication was clear and professional, and he even went above and beyond to assist with a small design issue we encountered. Fantastic support experience—highly recommend OptiMonk’s team!

Dolomist
Italy
5 months using the app
September 3, 2024

Optimonk is a great tool and can be implemented by everyone. A technical or design background is not required. You are able to capture anonymous traffic when they exit which is a customer file builder. The conversion optimizations are strong and boost results reliably. The software includes effective audience targeting so you can enhance conversions for your paid traffic or elect to offer discounts only to organic traffic, or returning customers. Easy to use and the product is always improving with new features. The support is also top notch which makes a big difference to busy site managers.

Ultimate Office
United States
Over 2 years using the app
June 18, 2024

Rudolf and the team are absolutely brilliant. They helped straight away to solve an issue i was having. It was my poor understanding of how i set it up and they got what i was wanting to achieve and set everything up then tested it in realtime. The app has helped convert so many customers who came for a browse then bought. 10/10 for customer service. 10/10 for the app

Good Citizens Eyewear
Australia
About 1 year using the app
OptiMonk replied June 24, 2024

Hello Nik,

It was my pleasure to assist you! Thank you very much for this amazing review, I am really glad that OptiMonk helps you convert a lot of customers.

If you have questions in the future, feel free to reach out to us again 😊

Good luck with your business 🚀

Best regards,
Rudolf and the OptiMonk Team

January 12, 2024

I needed a newsletter popup solution and stumbled upon OptiMonk. The platform is really well designed and very easy to use. The level of customization is also amazing and I was able to create something that fits my vision perfectly. I would highly recommend giving it a try!

Carbonex
Canada
About 3 hours using the app
OptiMonk replied January 15, 2024

Hi There!

Thank you so much for your kind review, we are glad to hear you find our app easy to use and would recommend it!
The whole team appreciates your words.

Kind Regards,
OptiMonk Team

September 26, 2023

The app is tremendous and has generated an abundance of qualified leads for us. However, what's even more impressive is the teams unrelenting desire to help us get users to convert. They are constantly pushing us to improve what we are doing and take advantage of new features to increase our conversion rate. A truly top notch company.

Brooklyn Bicycle Co.
United States
About 1 year using the app
OptiMonk replied October 11, 2023

Hey there,

I would like to take the moment to thank you for your very kind review, it was a pleasure assisting you and we are delighted that you have had a positive experience with OptiMonk :)

As always, do reach out to us if you have any questions or need further assistance in the future and we will be more than happy to help

Kind Regards
Chris
OptiMonk Success!

August 31, 2023

moved from privvy to optimonk & very happy! templates are much more stylish, easy to edit and easy to customize from mobile to desktop! Had an issue with API integration with klaviyo and customer service was amazing. 5 stars!

FÜZI
United States
About 14 hours using the app
OptiMonk replied September 7, 2023

Hey there,

We're absolutely over the moon to hear about your positive experience with OptiMonk.

We're delighted to hear that you find our templates super stylish, user-friendly and highly customizable.

Third-party email and SMS integrations are certainly an essential part of many businesses, and it's great to know that we've managed to help you accomplish that goal as well.

If you ever want to chat about anything – from campaign design to personalization ideas – we're here, always ready for a friendly chat.

Thank you for choosing Optimonk and being the awesome person that you are!

Kind regards,
OptiMonk Team