Reviews (456)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably boosts sales and conversions, citing strong results from coupon and exit‑intent popups and higher newsletter opt‑ins. They use it as a key tool for lead capture, list building, and reducing cart abandonment. Targeting and segmentation are praised as powerful yet easy to use, with flexible templates and A/B testing. Support is described as exceptional, with helpful guidance, customizations, and useful educational resources.
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I've just installed it, so far I'm very impressed with different options it offers beyond a simple pop-up. The set up process is really simple and their customer service is great, very fast and helpful!
Update! After months of using the app I can say it is quite effective in capturing leads. Their customer support team is amazing - fast and helpful!
Hey there,
We're happy to hear about your positive experience with our installation process and the wide array of options we offer! Your initial impressions have us grinning from ear to ear.
Simplicity is what we've always aimed to achieve, and we're thrilled it made your experience a breeze.
We're here to make your journey enjoyable and productive, so if you ever want to explore more features, need assistance, or just want to chat, don't hesitate to reach out.
Warm regards,
OptiMonk Team
I used to work for a competitor of theirs that makes Popups with great A/B testing. Our targeting was a little more sophisticated (I could cookie people at will, target popups based on those cookies, target by referral addresses and query parameters, etc)
That said, I'm kicking the tires on new solutions and when I reached out to their support for help, they were SO fast and friendly to solve my issue. I LOVE that Optimonk integrates directly with Shopify, that really helps a lot.
If there's one feature I'd love to see on Optimonk, it's targeting by query parameter!
Hey there,
Thank you for your positive feedback regarding our service.
It's always gratifying to hear that our efforts are appreciated. Your feedback is a great motivator for us to continue improving and enhancing our features.
It is also possible to target based on the query parameter.
If you need any help in the future, don't hesitate to contact us! <3
Sara from OptiMonk
TODO GENIAL
¡Muchas gracias! 🧡 Nos alegra un montón que estés disfrutando de OptiMonk. Aquí estamos para lo que necesites.
Great product and amazing customer service, Tamás has been amazing at helping me with custom CSS and making my pop up look even more beautiful.
the app was fine and we used it for maybe a year. But then we wanted to pause it andtehn accidentally paid for a whole year. Even though we have been long time partners they did not care at all.
They know we just paid more than 800 dolalrs for something we couldnt use at the time and they refused to pay us back. This is the first time i have ever experiences someone so money hungry, because we had a very good relationship before that. Now they just wanted to take as much money as possible and not care about customer relation.
We were looking forward to working with them in the future but now not so much.
Stay away from this company, they are not honest human beings.
Hi there,
Thank you for sharing your experience, and we're truly sorry to hear you feel this way.
We want to clarify that as soon as we became aware of the situation, our team reached out via email, and our colleague also offered a solution through two live chats you opened with us — an extended subscription so you wouldn't lose out on the time paid. We'd love to find a resolution that works for you.
Could you please check your inbox (including your spam folder) for our latest message and get back to us? We're still here and very much open to making this right.
We hope to hear from you soon.
UPDATE: Hey there. Just checking in to see if you've got our emails, as we were unable to get hold of you. Please kindly check your mailbox.
Best regards,
Emil - OptiMonk
Fabulous team. I was on AI chat getting confused and then a real proper person came on and talked me through things and set me up. Kata, you're awesome. Thanks so much. I can carry on painting now.
The support was fast, professional and generous, and the product is intuitive and powerful. Huge fan of Optimonk!
I had an amazing experience! The support was extremely helpful, taught me many interesting things, and guided me step by step. I’m very satisfied with the service and highly recommend it!
A lot of issues setting up - chat support not really active. Can't see teams popups they have spent hours working on. A lot of bugs. Hopefully can get this sorted
Team is very helpful and quick to respond!
