Reviews (456)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably boosts sales and conversions, citing strong results from coupon and exit‑intent popups and higher newsletter opt‑ins. They use it as a key tool for lead capture, list building, and reducing cart abandonment. Targeting and segmentation are praised as powerful yet easy to use, with flexible templates and A/B testing. Support is described as exceptional, with helpful guidance, customizations, and useful educational resources.

August 26, 2018

Best App, only app that has abandon cart messaging for messenger, really helped bring our sales up.

The Beard Struggle
Canada
About 2 months using the app
Edited October 11, 2019

It adds the proffesional touch I was looking for to communicate with the audience. Hoping the best!

Own Pleasures
Spain
4 days using the app
January 3, 2020

Easy to use and supportive customer service.

le Thé Chic
France
8 months using the app
July 11, 2022

Great app and loads of options and popup templates to choose from. Customer service is very helpful

Portrait My Pet
United Kingdom
2 days using the app
OptiMonk replied July 12, 2022

Hi Rita! Thanks for sharing your opinion! :) I'm really glad that you enjoy the perks of OptiMonk and that you are satisfied with the support. :) Feel free to reach out to us if you need any assistance in the future. Zsofi from OptiMonk

July 12, 2022

Customer service was quick and helpful. App is user friendly and easy to navigate. Highly recommend!

AURI THE COLLECTIVE
United States
5 days using the app
OptiMonk replied July 13, 2022

Hi Xio! We're glad that you found our assistance helpful, thanks a lot for taking the time to review our app. I hope that we'll help you increase your sales and gain new subscribers as well! Have a great day <3 Anna

December 14, 2021

Really great product. Super easy to set up, tonnes of customisability options and it performs great.

Drury Tea and Coffee
Ireland
2 months using the app
OptiMonk replied December 15, 2021

Hey,

Thank you so much for the great review, we appreciate it a lot! <3

I hope you were also satisfied with the support you received from us via chat, please feel free to get back to us if you have any questions remaining.

I wish you all the best with your business,

Anna from OptiMonk

January 20, 2022

https://www.optimonk.com/ your website not opening. Please check i am enable to check plans properly.

Kiddoze
India
4 months using the app
OptiMonk replied January 20, 2022

Hi There,

Thank you for letting us know about the problem.

There was a cookie loading issue and this is why optimonk.com wasn't available for you for a short time, but our technicians fixed it straight away.

I also sent you an email regarding this, would you be so kind to check it? :)

I look forward to your response.

Anna

July 6, 2021

didn't know how to do many stuff and the support went in and helped us with it all, The app is amazing

Gear Doctors
United States
16 days using the app
OptiMonk replied July 6, 2021

Hi Mike,

I'm so glad you like the app! :)

Feel free to reach out again if you need any help with your campaigns.

I wish you the best of luck with your store!

Anna from OptiMonk

May 27, 2023

Sara helped me change a a picture in the mobile form of the website. Thank you so much! Great service.

Luxvetco
United States
7 months using the app
OptiMonk replied June 14, 2023

Hi there,

Thank you for taking the time to leave feedback, and thank you for your kind words!
I am happy to hear that my assistance was helpful.

We're working hard to make all of our users satisfied with our app and our services as well.

Wishing you all the best,

Sara from OptiMonk

November 30, 2021

So far so good. easy walk though and fast to get started. looking forward to adding this to my website.

Herzog
United States
29 minutes using the app
OptiMonk replied November 30, 2021

Hi There,

Thank you for sharing your first impressions, I'm very glad to hear that you like the app so far! :)

If any questions come up later on or you need advice about which campaigns would be ideal for your site, please don't hesitate to get in touch with our Support Team via chat or at support@optimonk.com

I wish you the best of luck with your campaigns,

Anna from OptiMonk