Reviews (456)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably boosts sales and conversions, citing strong results from coupon and exit‑intent popups and higher newsletter opt‑ins. They use it as a key tool for lead capture, list building, and reducing cart abandonment. Targeting and segmentation are praised as powerful yet easy to use, with flexible templates and A/B testing. Support is described as exceptional, with helpful guidance, customizations, and useful educational resources.

July 1, 2022

The customer service is very helpful and everything is nicely customizable! Thanks again for your help!

iPhoneStyle.hu
Hungary
About 2 hours using the app
OptiMonk replied July 4, 2022

Hi Fábian! Thank you for your review! :) I'm glad we could help you and that you are satisfied with our app. Please feel free to get back to us if you have any questions in the future! :)

Best,
Zsófi

Edited August 30, 2022

Great app. Very simple and intuitive. Chris from Support is amazing. I'd definitely recommend OptiMonk.

Rotor One - Melbourne Helicopter Rides
Australia
10 months using the app
OptiMonk replied June 24, 2022

Hey Ed! It's Anna from OptiMonk. I'm so happy about your review, thanks for taking the time to share your opinion! Have a great weekend, and feel free to reach out in the future. Anna <3

April 22, 2017

Awesome app! Helps me grow my email list. Could have a bit better design functionality, but awesome app!

Seniorshoppen
Denmark
2 months using the app
June 26, 2020

hiii.. how to use the optimonk.. i can't view it in our website.. help me to preview it in our website..

Fashrevo
Malaysia
About 2 hours using the app
OptiMonk replied June 26, 2020

Hi There,

We are very sorry to hear about your experience. I checked your account and the reason why the popup did not display was that the domain name assigned to the campaign was not correct.

However, I made the change for you and can assure you that the popup is working well, let me share with you a screenshot: https://prnt.sc/t6vaea

May I ask you to try again and let us know if you still experience it? :)

Thank you very much and I wish you a lovely day ahead!

Best,
Viktoria
OptiMonk Team

May 31, 2022

Easy to use and understand app with wonderful customer service! Great for all kinds of creative pop ups.

The Cornrow
United Kingdom
About 24 hours using the app
OptiMonk replied May 31, 2022

Hi Lara! I was very happy to chat with you today and I hope that OptiMonk will be beneficial to you in the long run as well! I wish you a lot of success with your business. <3 Anna

June 7, 2023

Great app with a lot of possibilities, many useful masterclasses and amazing support. Highy recommended!

BHappy Brand
Czechia
2 months using the app
January 17, 2020

So far so good! I haven't used it for so long time, so maybe it will increase to a 5 star in time. Thanks

DesignWerket
Sweden
5 days using the app
December 14, 2020

Great exit intent popup app. Easy to use with Shopify and you can easily customize it. Recommend it +++++

BioTechUSA
Hungary
Almost 2 years using the app
OptiMonk replied December 14, 2020

Hi Peter,

Thank you so much for your positive review, we highly appreciate your kind words :)

Have a nice day ahead!

Best,
Fruzsi

August 23, 2021

Great for specific popup for certian pages or products!
Got amazing and quick help from Tom in the chat!

Seaquelle
Sweden
3 days using the app
OptiMonk replied August 23, 2021

Hi There,

Thank you so much for your kind words about my work and our application.

It is our greatest pleasure to work with customers like you :)

In case you have any questions, please don't hesitate to reach out to us!

Have a nice day and take care!

Best,
Tom
OptiMonk Team

September 14, 2022

Amazing customer support, available at all times and very understanding and cooperative. Recommend 10/10!

BetterTan
United Kingdom
5 days using the app
OptiMonk replied September 16, 2022

Hi Antonio,

We were very happy to assist you, please feel free to reach out anytime in the future. We wish you the best of luck with your popups! :)

Anna & Sara from the OptiMonk Support Team