CWILL Returns & Exchanges
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Reviews (490)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up and integrates quickly with Shopify. They find the interface intuitive, with simple templates and customization. The returns and exchanges workflow is described as game‑changing, with automated approvals, custom rules, and a self‑serve portal that reduces support requests. Merchants appreciate accurate tracking, timely notifications, strong time savings, and fast, friendly live chat support, plus good value with a free plan for new stores.
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I love that we can provide ease of convenience to our customers by having the returns and exchanges portal. I appreciate being able to modify the written text boxes and linking to our Returns Policy. I would have liked to see more personalization options with the font selections however, but that is not a deal breaker as a merchant.
I'm quite specific when running my store, I feel my customers should get the best technology and service i can offer. I expect the same of any app I use. My returns and tracking management, it needs to be bullit proof and i need to know their team can support me when i need it. Having tried literally 6 other apps, Parcel Panel is the best by some distance. Its one of only 5 apps i use to run my store. Its essential for what we do. Their customer support is second to none, and frankly thats rare. does it cost more yes, its why i avoided it in the beginning. But you do get what you pay for. wouldnt use any other app for tracking, or returns management but it took me a year and a half to figure that out! if they offered 6 stars I'd give it to them. PS Im not easy to please either rest assured....
WOuld love this app to have the ability to charge return fees for ALL exchange reasons, but it only allows you to choose one, which doesn't make sense if you need to charge postage for any exchanges. YOu also can't charge return fees for Refunds as well as Exchanges - only one or the other. The interface is user friendly and aesthetically pleasing and price point is good but without these features, I can't use the app.
Hi there :) It’s Lisa. I hope you’ve been doing well.
You were absolutely right—the fee settings at the time were too limited for the way you needed to manage returns and exchanges.
CWILL Returns now supports both return fees and restocking fees, with much more flexibility across refund and exchange workflows. And during the time you’ve been away, the product has gone through many more major improvements.
We haven’t forgotten the merchants who once liked CWILL Returns but had to leave because the product simply wasn’t mature enough for their needs at the time.
If you ever see this reply, please reach out to us. We’d love to invite you back as one of our special experience testers, personally help you explore the new CWILL Returns, and hear your honest thoughts about how it feels today. 💙
If I could give 100 Stars for this App, I would.
We can't fault the amazing and we mean AMAZING customer service and support. Developers who truly listen to the needs of their customers with updates flowing through within days or actively working on them.
We turned to this App because other "return" apps just didn't meet our needs for us to be able to provide a seamless customer experience, but Parcel Panel Returns & Exchanges has filled the gap in the market. Thank You!!
Dear Get Flocked Team,
This is Sunny, Thanks to your feedback on your needs, we have established communication to drive improved product performance, and our team will continue to keep updating at breakneck speed to meet the diverse and core needs of merchants!
Best wishes,
Sunny|ParcelPanel Team
Support team is great! They're very helpful and resolves your concern quickly! Recommended 100%
Kathy is Super helpful I appreciate her!
Great service from Donna, super fast and helpful
es muy sencilla de instalar y personalizar
Great and fast support Zessa, thank you!
Customer service is excellent, and the Shopify integration is straightforward. Zoey was incredibly helpful in guiding us through the setup.
Hi Team,
Thank you for reaching out and for sharing your valuable feedback. We truly appreciate you taking the time to let us know about your experience with Parcel Panel Return, and our team is fully focused on ensuring your process runs smoothly.
We understand your concern about repetitive steps when using store credit or other alternative return solutions. To ensure accuracy, our system includes multiple return address options. When approving a return request, we kindly ask you to confirm the default return address to prevent any potential errors. Our team will reach out to you via live chat and email at returns@parcelpanel.ltd to better understand your workflow and help streamline these steps.
Additionally, we offer an Automatic Workflow feature that allows you to create customized automation rules, reducing manual tasks and simplifying your return process. We’d be glad to walk you through setting this up if it aligns with your needs.
Regarding the refund amount discrepancy you mentioned with store credit, our system is designed to process refunds strictly based on the actual amount received and the discount rules configured in your store settings. To help us investigate thoroughly, could you please share the relevant order or RMA with our team? This will allow us to promptly review your specific case and ensure everything is functioning as intended.
We’re here to support you every step of the way and look forward to working with you to resolve this. Please don’t hesitate to reach out—we’re just a message away.
Best regards,
Parcel Panel Return Support Team
