Reviews (185)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

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Merchants describe this as a free, small‑business‑friendly shipping tool with no subscription or hidden fees, offering much lower USPS and UPS rates than retail or other apps, including strong international options. The Shopify integration is seamless and fast, with batch shipping, scan forms, and smart presets. Merchants praise the intuitive interface, reliable syncing across channels, and responsive live‑chat support that helps resolve carrier and insurance issues.

July 20, 2018

I truly can't say enough about this shipping service. Pirate Ship is by far the best I have ever used in all of my years of business to this point. Easy to use program. Huge savings over any other. Customer service is absolutely fabulous! And I mean FABULOUS! Their Pirate theme is fun too! I love these guys! www.dogcollarfancy.com

Dog Collar Fancy
United States
16 days using the app
December 27, 2022

Fantastic shipping app. There's really not much to say about this app because it's fairly straightforward. The interface is well designed and everything is really easy to understand. HOWEVER, there needs to be an option to select orders based on their shipping method because right now that's all manual and it kind of sucks when you have a lot of orders to pack. Overall 8/10.

NFDVapes
United States
About 2 years using the app
January 6, 2021

This has been wonderfully helpful this year. I love being able to quickly scan down my list of labels and see what orders have been delivered and which are still in transit. It's been very helpful to be able to print scan forms for my postal driver so that orders were always marked as picked up. It's a really nicely organized app, and of course the prices are great. Thank you!

valerietylercollection
United States
About 2 months using the app
August 6, 2019

It's a great solution for USPS shipping. It gives the best rates to ship to Canada. Support is quick, and fun to work with. It integrates well with our Shopify and eBay stores, and I love that you can click to print label from the customer order page. It saves "ship from" addresses so can select from dropdown. I wish it provided service for UPS, FedEx, DHLeCommerce, DHLexpress as well, then it would be the only shipping app you'd ever need!

WristWidget®
United States
19 days using the app
January 19, 2023

Pirate Ship is just such a joy to use, honestly. Even though the prices end up being the same as Shopify's prices for me (I almost always ship USPS First Class padded mailers under 10oz), I will keep using Pirate Ship for all my labels! *Especially* for international shipments!! Plus their customer service is next to none, it's seriously a no-brainer.

Oh and their humor is the absolute cherry-on-top, I love them there and almost wish I could work for them, too

NEON SOL
United States
10 months using the app
September 1, 2017

This is an amazing app. Great prices. Would like to see a back/edit button and a smaller stamp option, with tracking number separate. (my return address and send to would already be on there).

There was one order that I had to partially refund. After refunded it closed the order. So I had to manually enter it. Also when doing multiple the box weights are different I'd like an option to at least see what customer I was packing and shipping....

I'm hoping this app stays free. You never know. Flawlessly works with Shopify.

Miliani Eyeware
United States
About 1 month using the app
July 10, 2018

We just stumbled on this app a week or so ago and have to say it's fantastic! There is no cost to use this app unlike the other postage printing services that charge a monthly usage fee. The rates are the lowest you can get and it will always suggest the cheapest way possible for you to ship. Already this app has saved us the $35 monthly service fee we were paying with our previous shipping platform and it's saving us money on every label we print! Support is awesome! They answer the chat box quickly and provide easy to follow instructions. Definitely happy we found this gem of an app. Thank you Pirate Ship!

Whimsy Stamps Llc
United States
7 days using the app
November 3, 2019

how is this free? I ship 10 to 20 packages a day with a mix of USPS and UPS. I was using shopify but the lack of a scan form wasn't working for me so I moved to stamps.com. Then stamps.com locked my account because of a security issue on a sunday when I do my shipping from friday - sunday afternoon (so around 40 packages). since I couldn't call them and didn't want to wait I heard about this on the shopify community forum and decided to give it a try. The bulk printing would be good if all my packages were the same however they are all different so I have to go one by one but for my volume it's not a huge issue. Overall this is an awesome app and I hope that it stays free.

Oh and theirs Priority cubic pricing which is going to take a chunk of my UPS shipping away so that's just the icing on the cake. first shipments are going out tomorrow so we will see but I don't think there will be any issues.

Clear Choice Aquatics
United States
About 1 hour using the app
Edited January 21, 2024

If you use it wisely it can benefit you greatly but you must monitor what is happening always. They do have very good usps & ups rates. Holiday surges can be a bit much. Insurance (shipsurance) is in added choice but shipsurance company can be very difficult to deal with once we go above anything that is $200 in value. They have a very long list of regulations (all responsibility is solely on seller!) and pirateship have not guided us very well. You MUST make sure to know all the regulations if you would like to insure something of great value as shipsurance will try to find the smallest of reasons why not to pay (even if you did an amazing packaging job and it is evident UPS is at fault). I cannot repeat this enough! Another point to be on the lookout for is "label cost adjustment", especially with UPS, it took me a good while to understand that even post delivery UPS sends some package measurement & weight adjustments that are wrong and you will be automatically charged more. We have very specific box dimensions and ups keeps claiming the dimensions are different than those we carry and we have to dispute the "adjustments" on a regular. You can see that in your "reports" section. make sure to monitor it. Make sure you know what is needed also for small claims up to $100, they are good with those for lost mail, damaged mail, etc. Never had an issue with them and pirateship team has been helpful with that. All in all it is a fair service but not for anything that is above $200 and you must always monitor the label cost adjustments weekly. Hope this helps others.

Update:
so for a while I was thinking to change my review for the better since the rates were much better and $100 coverage of items was included in basic shipping and also UPS was added as an option, was really "smooth sailing" Arrrrrrhhh....no issues for a long while until a package was damaged, previously I filed claims and the ones under $100 coverage were easy to settle. Have not filed a claim in a very very long time. I submitted everything that is required and did it with the system not with the agents, the claim was not being processed (I already send a replacement to my customer because we take care of our customers promptly) so I contacted an agent who told me it is 1-2 weeks for processing a claim (meaning to get an initial response not approval). I now understood that shipsurance in not the only problem, it is pirateship too, and I will explain. The customers are require to hold on to all the packaging and damaged items because after a few weeks they come up with requests that should have been cared for upon happening, obviously it is an issue but those are the policies so you cannot argue about it, by delaying the process of the claim there are less chances for the claim to be approved and we end up disturbing our customers. Also, I work with other 3 party services that resolve any issues within no time. So the agent was rude, and when I told him that in the past it was not like this with pirate ship and that I cannot work with 1-2 weeks for processing a simple claim and that other companies offer better services so I will have to choose them for these complication he replied that he was "happy to help" and sent a smiley emoji. I was shipping mostly with pirateship but since the support for customers is an issue when an actual problem occurs I will have to stop, too bad, I really liked using their services, but occasionally there are issues and support is needed. We too offer it to our customers but with pleasure.

Montecinos Ethnic
United States
Almost 5 years using the app
August 28, 2019

I love this app. Not only does it save me money on some of my shipments, but it allows me to create shipping labels for custom orders. Thank you!

Claribelskincare.com
United States
About 1 month using the app