Reviews (346)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for growing email lists, capturing leads, and boosting conversions with exit-intent popups offering discounts and special offers. They value the advanced targeting, multiple popup types, and easy drag-and-drop customization to match their brand. Setup is quick, reporting is useful, and integrations with Shopify and email platforms work smoothly. Support is consistently described as fast, friendly, and highly knowledgeable.

July 23, 2022

I was excited to use this as it actually had the scratch feature that is very interactive for customers whereas other apps claim to have a scratch feature and it was just a “click” to get the code. I liked that, that’s the only reason why you got two stars besides that I did all the installation edited everything , looks really good, (editing was finnicky, having to make backgrounds transparent repeatedly to get rid of ‘wave’, very time consuming).linked to my Shopify and it’s nowhere to be found on the website and to make matters worse there’s no help, email us or contact us button anywhere to get in touch with them. I’m gonna have to delete it and re-download the app I had previously that doesn’t have the fantastic scratch option

A’Lei Beauty
United Kingdom
About 15 hours using the app
September 24, 2018

I absolutely love Poptin. Super easy to use, all the features you need in a really easy to understand interface. Unbelievable support from Tomer who is lightning fast at responding and helping you out with any questions. It's great that he works on the front line and makes sure the team is developing things in line with customer's needs.

I've used a few different pop up apps and find them bloated (eg Privy's free version calls several 3rd party scripts, slowing down the load time) and SO expensive for what they are.

I was using the pop up built into my theme but couldn't see opt in rates so really wanted something to help measure and improve that, which Poptin does beautifully.

If you're wondering which one to go with, THIS IS THE ONE. This is how all apps should be.

BoxHill
New Zealand
2 months using the app
Edited October 14, 2020

Brought our speed down from a bad 47 to a terrible 23. Have to admit though, that we did not consult them about it. Anyway, not a big fan. Edit: Due to very energetic (but friendly) efforts by popt.in to make me delete this review I checked again with IT to figure out if the problem was caused on our side and my harsh feedback was unjust. As far as we could determine, the delay was caused by jQuery libraries loaded by the app, although these were already integrated in Shopify. This decision was taken by the programmers to ensure an optimal function of the popup app, but if not fixed this can lead to these awful delays.
As shop owners we had to learn the hard way, that most of the apps come at a price. You fix one thing or get a cool feature but on some end it makes something worse or even breaks a crucial function. And you will not be warned in advance. In this case Shopify flagged our bad site speed (new feature, cool!) and we digged into the potential source. This is how we found out that it was cause by the popup app. I can understand that I`m being a bit hard on these poor app developers by a crushing 1* review, but I see this as a responsibility on developers side to consider also the harming effects of their app. The popt.in team is very engaged to fix this now and this is why I gave them a second star. But still I was in a situation I didn´t want to be in in the first place.

zerognecklace.de
Germany
9 days using the app
Poptin replied October 14, 2020

Hi there!
Thanks for the feedback.

We wish you would contact us, we would be more than happy to help!

The app doesn't increase the load speed. Our code loads asynchronously to your website, using CDN and a very compressed code (less the 1kb).

But if there is any chance, there is an easy fix. You can read the bottom of this short article: https://help.poptin.com/article/show/113237-will-poptin-slow-my-site

Please contact us anytime and we will guide you or do it for you :)

November 10, 2021

Great tool to fetch customers. really amazing! It really provides potential customers for ecommerce website.

PleasurePerfumes
United Arab Emirates
About 1 month using the app
August 26, 2019

If you don't have this application you are leaving money on the table! One of the best exit pop apps in Shopify. Great for any store! both big and small

Qstomize.com
United States
1 day using the app
January 3, 2021

While the layouts looked good and I loved the app I had to ultimately uninstall after only a couple days. New leads were not being added to my Shopify customers or getting the automatic welcome email even though I added the required content box needed for this to happen. I was advised by chat support to uninstall and reinstall - inconvenient and that still didn't work. They then wanted access to my shopify back end to look at it. Too much for a simple pop up.

Best Periodt
United States
1 day using the app
March 26, 2020

Very misleading. The app description implies that "branded" is included in the free option, and then once you're registered, branded is not included. It's the only reason why I wanted to give it a try - and now I've wasted my time! Buyers beware.

Claribelskincare.com
United States
3 minutes using the app
Poptin replied March 26, 2020

HI :)
Thanks for your feedback!
Please have a look again at all the plans. The free plan has branded popups, and you can see that ALL the paid plans have unbranded popups.
Automatically when you upgrade the credit is removed, which means "Unbranded". We made it clear as possible (We can't show "X" instead of "V" on Shopify's listing page).

November 10, 2025

该款APP最好的地方是可以自定义POPUP的尺寸,提供的模板也非常丰富。客服超级好,非常及时有效地处理问题。赞

FABULOVE
Hong Kong SAR
3 months using the app
April 20, 2025

Une pépite pour créer des pop-ups efficaces (et stylés) !

Après avoir testé plusieurs outils, je suis tombé sur Poptin... et quelle belle surprise ! L’interface est fluide, les designs sont variés (mention spéciale au petit effet “coin plié” qu’on adore ), et surtout : ça fonctionne. Redirection, ciblage, règles d’affichage... tout est là.
Le support est hyper réactif, patient et efficace — merci encore pour votre aide précieuse.

On a galéré un peu au début (à cause de notre propre cache navigateur ), mais dès que tout était bien en place, le pop-up tournait parfaitement.
Bref, je recommande à 200 %, que ce soit pour de la capture d’email, des redirections intelligentes ou de l’animation sur site. Continuez comme ça l’équipe Poptin

ANTON Loyal Companions
Spain
About 15 hours using the app
September 19, 2024

Très bonne expérience avec l'appli et très bon support.
J'ai eu l'occasion de créer une pop up d'intention de sortie et ils m'ont très bien accompagné. Je recommande

TWO BE
France
13 days using the app