Reviews (91)

Overall rating
4.1
Counts per rating level
  • 85% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
March 16, 2025

This app is absolutely sensational - it's a no-brainer for anyone with a product based business, since it creates zero risk that the customer will be deterred by an upsell offer. The support team are amazing and helped us through everything we needed! Easiest 5 stars I've ever given :)

Chronic
Australia
29 days using the app
CartHook replied September 22, 2025

Thank you so much for the review! We’re thrilled to hear our app and support team made such a positive impact on your business. Your 5 stars mean a lot to us!

March 5, 2025

The Carthook support is so useful in educating merchants about all of Carthook's new capabilities. Amina was really knowledgeable and patient with me.

Misumi Luxury Beauty Care
United States
Over 3 years using the app
January 31, 2025

This is an amazing tool - and boosts order values on your behalf. Special thanks to Amina S. who assisted us in getting this setup appropriately.

Genius Pack
United States
About 2 years using the app
January 29, 2025

The explanation was very good and she took me through the process in detail.

Truly Traditionals
India
26 minutes using the app
January 24, 2025

Very helpful staff even at crazy hours of the night they are to help. Good product. It will definitely do something positive for my AOV.

Flor y Amor
Spain
10 days using the app
January 13, 2025

easy to install and wonderful guidance onboarding call

The Kawaii Nest
Australia
1 day using the app
November 18, 2024

Customer support was great - the chat was responsive and they worked with me to resolve an issue. The issue had to get escalated for some help on Shopify side of things and Carthook agent stuck with me the whole time until everything was working. I so appreciated the quick and responsive service in resolving my problem!

Tom's Key Company
United States
Over 1 year using the app
November 11, 2024

This is a great app! Tarik took the time to do a 1:1 on call with me to walk me through the app & ensure it was set up correctly & gave me some really helpful tips. Highly recommend!

Little Buddha by daisy
United States
3 days using the app
October 2, 2024

Adel was super helpful and showed me how to use the app efficiently to get the most out of the customer.

Blanc Menswear
United Kingdom
About 4 hours using the app
October 1, 2024

Been onboarded with Adel and hes super helpful and friendly.

This will change the basket value moving forward for my business.

Northern Garms
United Kingdom
31 minutes using the app