PostCo Returns & Exchanges

EDIT: PostCo did get in touch with me and refunded the shipping charges that we incorrectly received. I'm still unhappy that we were being charged for return shipping fees for the past 8 months, and would have continued to do so had we not noticed and reached out to them. When I asked why this went unnoticed for so long, they apologized but no explanation was given. The app is otherwise very user-friendly and easy to use. It has certainly made our return process smoother. As our issue has since been resolved, we'll continue to use the application for our store, and I recommend it to other merchants, however, do be aware of any return shipping charges if you integrate your post account, and ensure you are refunded accordingly. We will be removing PostCo. from our website. We have integrated shipping, so the customer has been paying for return costs, and then we have also been getting billed for return fees on our monthly invoice. It won't allow us to switch off integrated shipping through the app either.

Have been testing this out to manage returns & exchanges. So far so good. Support is amazing and they are doing updates regularly.

We’ve been using PostCo for a few months now, it’s saving us a lot of time processing returns! Also Nick is super helpful! Highly recommended :)

Excellent App, which is the best by far when it comes to returns and exchanges!

Great software and most of all excellent support!

Love it

As a Shopify store owner, managing returns and exchanges can be a daunting task. Fortunately, the PostCo app has been a game-changer for us. This app truly offers everything you could possibly need in regards to the returns process and has proven to be extremely reliable. Without a doubt, it's the best on the market.

The standout feature of PostCo is undoubtedly the exceptional support team. Fara and Aisyah are on hand at all times, ready to assist with any issues or questions we may have. Their prompt and helpful responses have made a world of difference, ensuring that our returns process runs smoothly and efficiently. Their dedication to customer support is second to none.

PostCo's features are comprehensive and user-friendly. The app allows for seamless returns and exchanges, enhancing the customer experience and helping to retain sales within our store. The flexibility and convenience this app offers are unmatched.

In terms of value for money, PostCo is a great investment. The features it provides, combined with the outstanding support team, make it an indispensable tool for any Shopify store. We have found that the app more than pays for itself through the streamlined returns process and the positive impact on customer satisfaction.

Overall, we couldn't be happier with PostCo. It has simplified our returns process, improved our customer service, and provided excellent value for money. If you're looking for a reliable and comprehensive returns/exchange app for your Shopify store, we highly recommend PostCo.

After two years with another return platform we decided to move to PostCo. The UI, analytics, and customer experience from PostCo is exactly what we were looking for. The customer service and onboarding setup was a breeze too, straightforward and Fara was very helpful.

PostCo team is willing to do extra miles for us, really appreciate it. Shout out to Fara & team! This app is suitable for Indonesian brands as they already connected to local payment gateway. PostCo team is willing to do extra miles to cater our needs and willing to help us when we found any issue. This app really help us automate the return & exchange process and the installment process doesn't take long. Very impressed with PostCo & team.

Postco has really helped me to streamline my returns process. The installation was extremely easy and they go above and beyond to help you with your queries. I would definitely recommend PostCo to anyone who wants a professional and organised returns system for their online store.