Reviews (101)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app greatly streamlines returns and exchanges, cutting emails and support tickets. The branded portal is simple, professional, and highly customizable for complex policies, upsells, and local payment gateways. Many report more exchanges and store credit vs refunds, helping margins. Integrations with carriers, Gorgias, and WMS are praised, and merchants consistently highlight smooth onboarding and fast, proactive support.
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We have been using the app for over 2 years and could not recommend more. The app is very user-friendly as we on-train new team members and utilize all it's features. COO Melisa Wang is always extremely helpful and contactable. Dr Denim's big Post Co fans!
The onboarding process with Melisa was very smooth and she was always helpful and responsive. The app itself is very easy to use and we have not had any major issues so far. There are a lot of different rules and customisation options as well which is great!
The best returns app on the market. Nick and the team are super helpful with setup and are constantly updating their app.
Customers are loving they can create exchanges immediately and my team are loving that these orders are automatically created.
Overall 5/5!
Thank-you Melisa for an excellent one on one demo. She took me through the app showing me all the important features and how they could best apply to my brand. I look forward to using PostCo 360 to build strong customer relationships through EASY online returns!
The app is very user friendly, our team have picked up on how to use it very quickly and our customers are loving the easy return process. The staff are also very friendly, helpful and quick at replying, special shout out to Nick and Melisa, you've been amazing!
We have been using this app for about 8 months now. It's really streamlined the way we handle returns. The Postco team continue to update the app features and have always been extremely helpful with any issues we've encountered along the way. Good value, Highly recommended.
Excellent support and service. Really easy onboarding and constant prompt assistance. Our support manager Fara has been particularly helpful with any changes / updates to the return policy and therefore returns procedure. Very happy with the service and options available within the app.
It was about time we got a proper returns portal that really improves both our customers experience and ours! We are so glad we found PostCo. Melisa has been such a huge help in getting us up and running. This app offers so much more than other returns app on the Shopify store and support is above and beyond. Thank you!
PostCo 360 has been such a great upgrade for us, it does almost everything we need, and makes processing returns simple and efficient. The business support is also fantastic! The only thing we would love to see is if our customers could select different items to exchange for through the app. Other than that this App is amazing.
We're very pleased with the service at PostCo, the team and developers did a wonderful job designing the portal and email notifications to match our brand and the customer care and response time has been great. So far, we have had customers use the portal effortlessly and this has had a really positive impact on our customer care team.
