Reviews (177)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this direct mail platform delivers strong ROI and often becomes a top channel, boosting repeat purchases and LTV. It’s used for winbacks, post‑purchase flows, birthdays, reactivation, and acquisition/prospecting. They like the intuitive interface, real-time reporting, and deep integrations for granular targeting. Many highlight fast, on-brand creative, done‑for‑you strategy and execution, and proactive, “white‑glove” support that feels like an extension of their team.
Refine
-
By rating
I will update this review once I have my results from the first campaign, but so far I am VERY impressed. The interface is intuitive, fast, and the deep shopify integration is brilliant. I just sent 60 50% off coupon cards to my VIP purchasers of $600 or more in 2020 for $53.40. If only (1) of those post cards converts, it'll cover my entire investment 2x over. Thanks so much PostPilot, I think we will be using you a LOT in the future. - Lambertones Pickups UPDATE: 10/15/20 So far our first campaign has a 749.06% ROI. Don't waste any more time dear reader, its time to send a postcard.
Direct mail for a digital world. Awesome technology and service with competitive pricing come together in a powerful tool for highly targeted direct mail. PostPilot modernizes this tried and true advertising channel with a digital platform enabling personalized and rapidly deployed campaigns that support retention, retargeting and acquisition efforts based on customer behavior. Integrations with Shopify and Klaviyo allow for seamless interfacing with existing customer segmentation and digital marketing efforts. Developing and launching direct mail campaigns now takes hours and days instead of weeks and months.
Great app! I like that it lets you set up on-going campaigns, unlike similar postcard apps that only allow one-off campaigns. Support has been excellent. Look forward to future enhancements. Thanks!
We were initially hesitant about direct mail marketing, but partnering with PostPilot has proven to be a highly effective decision. Their team has consistently delivered strong results and exceeded our expectations.
What truly distinguishes PostPilot is the caliber of their team. From the outset, our account managers have been remarkably engaged, responsive, and strategic. They’ve taken the time to truly understand our brand, offering thoughtful guidance and continuously refining our campaigns for maximum impact. It’s clear they operate not just as a vendor, but as a true extension of our internal team.
For brands focused on retention and meaningful customer touchpoints, PostPilot is a standout partner we confidently recommend.
The best around. Great team, rates, product. Can't recommend more highly.
PostPilot has been a game-changer for our retention and storytelling strategy. Their team makes it incredibly easy to create personalized, on-brand postcards that genuinely connect with our customers. The team is proactive, collaborative, and always thinking one step ahead—which has helped us turn direct mail into a powerful channel for both surprise-and-delight moments and strategic campaigns. Highly recommend them to any brand looking to bring real-world touchpoints back into the customer journey.
its the best app for direct mail and great customer service
This app is awesome. Seamless integration and also drives a ton of revenue! We love it.
I've always been a major fan of the ROI from the basic PostPilot plan, the highest ROAS of our paid marketing channels. I then decided to upgrade to the fully managed service, and my only regret is not making the upgrade sooner. Thanks to Randall Thompson and his team of designers for vastly improving the creatives and suggesting new campaign flows that undoubtedly will yield even bigger and better results. You owe it to yourself and your business to supercharge and expand your revenue channels to direct mail through PostPilot or risk leaving serious money on the table.
We've used PostPilot for years, but previously had to use a manual method to matchbook. However, it's so much more streamlined now that we can use the integration with Shopify + PostPilot. We have a lovely dashboard that reports in real time that feels worlds above what we were using before. It integrates seamlessly with UCC's in our Shopify store, too, which is another huge plus for us.
The PostPilot team has always been wonderful to work with and our account manager, Marina, is positive, helpful & transparent -- frequently giving us ways we can further take advantage of their program. Now that we are using the Shopify integration with PostPilot, it opened up even more options for us that were unavailable with our previous website host. We can't wait to continue to advance our direct mail with PostPilot.