Reviews (177)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this direct mail platform delivers strong ROI and often becomes a top channel, boosting repeat purchases and LTV. It’s used for winbacks, post‑purchase flows, birthdays, reactivation, and acquisition/prospecting. They like the intuitive interface, real-time reporting, and deep integrations for granular targeting. Many highlight fast, on-brand creative, done‑for‑you strategy and execution, and proactive, “white‑glove” support that feels like an extension of their team.
Refine
-
By rating
Post Pilot has become an excellent part of our omni-channel marketing efforts. In the age of digital marketing, the ability to send hard-printed marketing materials is underrated, and Post Pilot has allowed us to easily and seamlessly tap into that potential.
Great app, great customer service, truly a top notch crew. Cannot speak highly enough of Tom, Julia et al. Super responsive and helped get our Campaigns going right before BFCM...in the days of IOS updates and questionable FB tracking this is the 'retargetting' you need
The team at Post pilot is incredible. They do all the heavy lifting - design, scheduling, list construction etc. and the results we've seen have been well worth the investment. Highly recommend Post pilot for anyone not already sending postcards - it will absolutely pay off!
Post Pilot has unlocked revenue growth for us that we likely couldn't have got otherwise. The experience is super smooth to set up and the support from Tom and their team is top notch. Reaching customers that aren't opening our emails is HUGE for our brand. 10/10 highly suggest.
Really happy with Post Pilot. I love that you can clearly see ROI of a campaign. Their customer service has been outstanding. Tom was quick to reply to all my questions and get me set up. So far my 4 campaigns have been a major success and I believe in snail mail even more so now.
Platform is very easy to use with great reporting as well for each send. We've also enjoyed working with the PostPilot team as a strategic partner, ensuring we're set up for success and leveraging best practices. Would highly recommend using if you're interested in scaling direct mail!
Great service & idea. The Klaviyo integration makes it a breeze to automate postcard sending to lapsed customers. Support is also very responsive and understanding. I would recommend this company if you're looking for a direct mail solution that syncs with your digital marketing efforts.
Love how easy it is to increase engagement and touchpoints with our customers in a very customizable way. Segmentation is a breeze. What is even better is that their support team is amazing. Love the video messages from Tom and the team. Oh and our very first campaign has a positive return. #RunTheDay
Super happy with Postpilot. The app is super simple to use but super powerful. It connects to Shopify and Klaviyo and allows you to create very detailed segments. Their staff is super responsive and helped us create the artwork. We have several campaigns running, and all are ROI positive. Highly recommend!
The customer service alone is worth the monthly cost! They helped me through the creation and implementation of my first campaign - designed the postcard, set up the segmentation, and launched the campaign at no extra cost. Highly recommend if you want to take your ONLINE presence OFFLINE to stand out from your competition.
