Reviews (177)

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

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Merchants say this direct mail platform delivers strong ROI and often becomes a top channel, boosting repeat purchases and LTV. It’s used for winbacks, post‑purchase flows, birthdays, reactivation, and acquisition/prospecting. They like the intuitive interface, real-time reporting, and deep integrations for granular targeting. Many highlight fast, on-brand creative, done‑for‑you strategy and execution, and proactive, “white‑glove” support that feels like an extension of their team.

June 30, 2025

We've used Post Pilot for a few years now and we love it! Highly recommend if you're looking for other marketing opportunities outside of digital.

Porto's Bake at Home
United States
Almost 2 years using the app
June 10, 2025

Love working with Post Pilot, they make it so easy to plan campaigns, hold hands from creative to reporting and the platform integrations with Shopify and Klavyio are a huge plus. As an added bonus, customer service is excellent, big shout to Tristin and Mikaela!

BARK
United States
8 months using the app
May 19, 2025

The Post Pilot team is great to work with and we are excited to be sending mail to our top customers. Easy to get set up and there's amazing analytics on the backend as well. Highly recommend.

Premier Bidets
United States
About 2 months using the app
May 6, 2025

Great additional touch point to add to your retention stack with a team that supports you along the way. The Klaviyo integration makes all the segmentation really intuitive and let's you get surgical with the sends.

Rylee + Cru
United States
Over 1 year using the app
April 28, 2025

One of the best services we've used! The product itself is a huge success allowing us to easily and quickly mail our audience. The team in postpilot is above and beyond - professional, quick, available! My only complaint to myself is not using it earlier...

Alembika U.S.
United States
9 months using the app
April 23, 2025

Amazing customer support/service team/design team and very simply platform for managing campaigns. Highly recommend!

HAIRLOVE
United States
10 months using the app
November 8, 2024

Working with the PostPilot team has been a fantastic experience. Their guidance has been incredibly impactful, and the results speak for themselves. I highly recommend them!

Goldfaden MD
United States
About 2 years using the app
September 13, 2024

It's like klaviyo, but customers can't ignore it.

The team is truly whiteglove and very intelligent, they know what they're talking about and it's a pleasure to work with them

MASA Chips
United States
4 months using the app
September 10, 2024

Amazing team to work with and have led very impactful direct mailer campaigns for our small bis!

Frankie's on the Park
United States
7 months using the app
September 10, 2024

We've seen amazing results from PostPilot, along with incredible support from their team. Just amazing all around. Shouts out to Piper!

Alitura
United States
10 months using the app