Reviews (177)

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

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Merchants say this direct mail platform delivers strong ROI and often becomes a top channel, boosting repeat purchases and LTV. It’s used for winbacks, post‑purchase flows, birthdays, reactivation, and acquisition/prospecting. They like the intuitive interface, real-time reporting, and deep integrations for granular targeting. Many highlight fast, on-brand creative, done‑for‑you strategy and execution, and proactive, “white‑glove” support that feels like an extension of their team.

Edited December 6, 2023

App worked great and support was helpful. The CEO even personally reached out to us which we found very impressive and helpful. We'd highly recommend the app to other e-comm businesses.

Lolahemp
United States
About 2 years using the app
September 12, 2023

Drives great results for us and lets us be highly strategic in our sending. Incredibly helpful team too!

Caddis
United States
3 months using the app
September 8, 2023

The team at Post Pilot, especially Jordy and Jay, go above to ensure you are 100% satisfied. The design team is incredible, too. It's one of the few services I'm genuinely excited about scaling with. Highly recommend! A+

DROPGUYS
United States
4 months using the app
August 23, 2023

This is the app of the year! After Meta stopped performing as it was, we switched part of the budget to direct mail and Postpilot made it super easy!
The team is super helpful, and always there to make sure performance is consistent.
Love it!

Equestroom
United States
10 months using the app
August 21, 2023

Great app and a great way to stand out from other brands that are using email or sms. For the price, this app definitely performs and is a great investment.

Skout Organic
United States
About 2 years using the app
August 21, 2023

The best direct mail solution for DTC business. It integrates well with our tech stack and you can launch the first campaign quickly. The price model is really clear

iwi life
United States
About 1 year using the app
August 22, 2023

Amazing. They make using direct mail extremely easy and their customer service is top notch. We have been with them for about 2-3 years now and have not be dissapointed.

molly&you
United States
Almost 2 years using the app
January 12, 2023

Very impressed with this app and the team. Super helpful!
Regular mail is still alive and works well!

Bastion Bolt Action Pen
United States
About 2 months using the app
September 28, 2022

I love PostPilot! They make direct mail very easy and have great internal account support and design support.

IQBAR
United States
6 months using the app
January 20, 2023

We have been super pleased with PostPilot so far! The postcards look really great and the support team has been amazing!

Pladra
United States
4 months using the app