Reviews (177)

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

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Merchants say this direct mail platform delivers strong ROI and often becomes a top channel, boosting repeat purchases and LTV. It’s used for winbacks, post‑purchase flows, birthdays, reactivation, and acquisition/prospecting. They like the intuitive interface, real-time reporting, and deep integrations for granular targeting. Many highlight fast, on-brand creative, done‑for‑you strategy and execution, and proactive, “white‑glove” support that feels like an extension of their team.

October 10, 2022

The customer service is fantastic! Easy to set up, clean interface and promising ROI. The art department will design for you, but we chose to design in house.

Three Tree Coffee Roasters
United States
About 2 months using the app
March 31, 2023

Great user interface! We love this app, it is a one stop shop to handle everything. They offer great filters so you can really hone in on a target audience.

Piney Rose
United States
3 days using the app
October 27, 2022

Post Pilot has been a pleasure to work with. We have seen great results from sending direct mail. Tom is very knowledgable and responsive, and has been a huge help.

Allegiance Flag Supply
United States
6 months using the app
February 18, 2022

Super easy to install, use, and automate. A marketers dream. Not to mention the PostPilot design team knows exactly how to get you set up with campaigns that mimic your branding.

MANG
United States
7 days using the app
September 18, 2019

Responsive developers. New features being added. There are some features I wish it had like address verification, but these are still in development. Overall I'd recommend PostPilot.

ATH Organics
United States
6 months using the app
November 18, 2022

Great service. Postcards are definitely underrated but they are the way to go when you're trying to retarget your customers. I combined this with some emails and it definitely works!

Boba Nutrition
Canada
17 days using the app
May 12, 2023

It's been a really seamless process to date and we sent out our first campaign within a few days of launching. Overall, very happy with the experience and excited to see our initial results

Blossom Essentials
United States
11 days using the app
October 10, 2022

Post Pilot is the best way for a D2C brand to start using postcard marketing. The easy Shopify integration, ROI tracker, and Klaviyo-style funnels make post-pilot second to none. 5/10 stars.

Caden Lane
United States
4 months using the app
January 31, 2023

Our experience with PostPilot has been amazing! Their insights have been truly valuable and the quality of their customer service is impeccable. PostPilot has elevated our marketing efforts!

Inno Supps
United States
3 months using the app
January 6, 2022

Post Pilot is a great add-on for our ecom business! Tom and his team are very smart, great communicators and the numbers speak louder than words! Post Pilot will be a main-stay for us for sure!!

Rachel Granstra DESIGNS
United States
3 months using the app