Reviews (177)

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

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Merchants say this direct mail platform delivers strong ROI and often becomes a top channel, boosting repeat purchases and LTV. It’s used for winbacks, post‑purchase flows, birthdays, reactivation, and acquisition/prospecting. They like the intuitive interface, real-time reporting, and deep integrations for granular targeting. Many highlight fast, on-brand creative, done‑for‑you strategy and execution, and proactive, “white‑glove” support that feels like an extension of their team.

August 25, 2022

Really easy to use and connects seamlessly to our historical customer data within shopify. If we could, we'd give it 10 stars.

Ellusionist
United States
6 days using the app
September 20, 2022

A great direct mailing agency to help bring another marketing channel to life to help us communicate with our customers easier.

Laura Geller Beauty
United States
3 months using the app
September 19, 2019

The creators are onto something. Another marketing avenue for reaching current and future customers. Great support and good pricing!

OTR Performance
United States
About 22 hours using the app
October 20, 2022

We've had a lot of success expanding our retention program to direct mail and have loved working with Tom & the entire PostPilot team.

Jambys
United States
6 months using the app
April 8, 2021

Super effective post card app! High ROI and I would definitely recommend. The interface is easy to use and the postcards were easy to set up.

BOOM! by Cindy Joseph
United States
About 2 years using the app
December 16, 2021

Great tool, even better support! Their on site live chat gave us the support we needed to put together a campaign with a very short deadline.

Constantly Varied Gear
United States
Over 1 year using the app
September 16, 2021

Tom and his team are a very honest and hardworking bunch and I'm confident that we'll be seeing great results for a long time. Thanks Postpilot!

The Wander Club
United States
7 months using the app
May 7, 2023

one of the best apps I've installed in my store. really helpful to revive a dormant email list. the best part is they also send mailing internationally

TFIOM®
United States
8 days using the app
February 27, 2023

Incredible ROAS from these campaigns!!! Never thought it would be so effective. They were a missing piece to our marketing puzzle. Definitely try it out.

The Lovery
United States
5 months using the app
December 27, 2021

The numbers speak for themselves. Very fun and easy to work with. Incredible gains and insane ROI. Working with Tom and Post Pilot has helped us Immensely!

Natural Catch
United States
5 months using the app