Reviews (434)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is great for driving sales and conversions with popups for promotions, add-ons, and key announcements like welcome discounts or disclaimers. Many report strong email capture results and find it easy to install and customize, even on the free plan. Reviewers highlight flexible design and targeting options, reliable performance over years of use, and fast, knowledgeable support that quickly resolves issues and theme conflicts.
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I really like popup. It's biggest accolade is that it is so easy to use and looks extremely professional. One thing I wish it had a little more of, is some more videos on how to use it, but otherwise, it is super cool.
Customer service is really helpful One of the most important that I am looking for is great customer service. Richcarde M was the one who responded, and He is very helpful and knowledgeable. I am thankful and grateful.
Thank you so much for taking the time to leave a review! It was a pleasure assisting you today😇
Awesome Company to work with! Especially Richcarde M. He is always willing to go the extra mile to get what I need completed. App always works perfectly, if you are not 100% sure you did it right just hit up Richcarde!
Haha thank you for the feedback😁️😅️
That's really considerate of you, and we are super happy to hear your experience with our support team has been so satisfying!!
I just used the popup for a promotion which includes a registration and giving away a coupon code. With the auto reply and branding with my images made it easy to add value for my customers in very little time. Thanks.
POP UP DOESNT WORK, completely un-reliable. I have contacted their support over 3 times now asking why this doesn't work and i get the same answer every time. " we are looking into it" What am I paying for?? Complete waste of my time.
Hi there,
Thank you so much for your feedback.
We escalated the issue to the ENG team and they're currently looking into that.
Unfortunately, it may require some time to understand the core reason for the issue and push a fix. We will try to resolve this ASAP
I ran into an issue as i was trying to install a pop up and contacted the app's customer support and they solved my issue right away. they are very responsive, and knowledgeable. a great experience so far, plus the graphics look very good!
Thank you so much for your feedback, it's always a pleasure to know that you're enjoying your experience with both our app and our support!
We'll always be there for you anytime and whenever you need :)
I am new in creating Pop up! I was pleasantly surprised that I was able to get what I needed with this app. The only downside is that you cannot chat with support but once you submit the ticket it gets answered right away! Irina, thank you for your help!
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime!
I had used this app before on Shopify, I wanted to use it again & I found it more confusing. I had to contact support & within minutes help was online. The problem I had was sorted asap as I had wasted over 90mins trying to sort.
Thanks a lot for helping
Much appreciated
Edel
Thanks a lot for the 5 stars💙️🤩️💙️
I have some issues wtih the app itself, however the support is always stellar. My latest interaction with Richcarde was extremely helpful and productive. He solved my issue and offered to keep my ticket open for a few days to ensure that the solution works. I appreciate that level of service.
Thank you so much for the feedback, and glad to know that we were able to assist as expected as well😁️😃️
It's customers like you that make our job wonderful!!!
I used this app to help me keep customers from leaving the site, especially at checkout. I really like how simple it is and all the customizing options at the same time. The one thing I'm having trouble with is to get it to come up on the cart page upon exit, but I am contacting support now. Thank you!
