Reviews (544)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably manages pre-orders, backorders, and made‑to‑order items so they can keep selling when stock runs out. They like clear pre-order messaging with ship‑by dates across product pages, cart, checkout, and emails, plus automatic pre-order when inventory hits zero and variant-level controls. Many highlight flexible customization, solid theme integration, helpful analytics, and fast, proactive support that assists with setup, fixes conflicts, and implements requested tweaks.

June 26, 2018

Really good app and amazing support.

Resin Io Store
Greece
About 1 month using the app
Edited July 10, 2018

Great app, Great support Team!
I encountered an issue with the theme, and it was fixed in time and has been working properly.

Babyramacanada Com
Canada
3 months using the app
June 7, 2020

Everything is easy to set up and the customer service team do an awesome job! Would recommend, the best of its kind in the app store.

Dirtbag Packaging
Australia
2 days using the app
Amai replied June 9, 2020

Thank you! We really appreciate your feedback :) Let us know if you face any difficulties!

February 27, 2017

Amazing customer service! I was having some problems with integrating it properly on my site, but they were extremely responsive and went in and fixed everything for me - and very quickly! It was great. The app itself is also very useful, but there are some things that could be better:

The things that could be improved

- the pre-order button should just automatically adopt the same style as your add to cart button. You can customize it manually, but it's still not quite the same.

- there should be a way to bulk edit the tooltip (description) for your pre-order button. I use it to say when the items are going to ship. I have hundreds of products and at any one time over 100 can be out of stock. Right now, I have to search for each product manually (by title) and go in to edit this info. Very time consuming! Especially since I am pulling it from a spreadsheet, which would ideally just be uploaded.

Farmhouse Sinks
United States
10 days using the app
February 28, 2017

Would give it 0 stars if i could, horrible app, even worse customer support. Could not get it to work on our theme. Customer service response took 24 hours. The "fix" that the customer support person did broke our site and made loading products take 30+ seconds. Disappointed with this app and service.

Slinkysofatable
Australia
2 days using the app
June 10, 2018

Great customer service once I encountered an issue with product variants at checkout. Issue was fixed in a timely manner and has been working properly.

Cro Mag Outdoors
United States
15 days using the app
March 30, 2018

This app is awesome! It allows me to begin monetizing my pre order sales. I had a small snag having my “add to cart” button match my theme when I first installed the app, and customer service was ON IT within just a few hours with a quick fix. Really love this app and their friendly and quick customer relations!

Poppyandsage
United States
About 22 hours using the app
April 5, 2017

This is an amazing app! Our store depends on this app as products are always going in and out of stock. Without it we couldn't collect pre-orders or have back order availability. There have never been any issues with this app. It has worked perfectly from the first time it was installed. When there were a few questions about settings and configurations their support team was quick to reply and resolve our problems.

This app is a must have for any Shopify store. Extremely well designed and super simple to use.

Thank you to everyone at SpurIT for developing such a great app!

Estore Drones
United States
7 months using the app
Edited February 7, 2018

We have a mix of in-stock, make-to-order, and pre-order products on our store, and this app has been the answer to our prayers.

Now our customer's can understand at a glance before they add to cart if they are looking at a product that will ship right away, or that they would have to wait for. Previous to this app, we were worried that we would have to build a new page template or collection for these items. This is a much faster, more efficient, more elegant solution.

We were able to customize the appearance of the pre-order/special-order button to match the appearance of our store, while still visually calling the customer's attention to the fact that this is not a regular in-stock item, with more details provided on mouse-over.

The app includes a brilliant control panel that allows you to update the app when you install a new theme, even if the new theme uses non-standard code for the add-to-cart button.

Plus the documentation and live chat help is outstanding.

I've never seen a free app so thoughtfully put together and well-executed. It's easily the most valuable app we have installed on our store. I wouldn't hesitate a moment to purchase a paid app from this developer if I had need of one.

Thanks for the awesome app Philip and SpurlT!

--2/7/18 update--
We changed our theme and had a little trouble getting the pre-order button to show. Got quick assistance by live chat and they were able to get the app working with the new them quickly and painlessly. Great job!

Barnett Products
United States
Over 2 years using the app
April 26, 2018

I needed a way to do pre-orders for my website and came across this. The reviews were good so I decided to give it a try. The set up was relatively easy and when I had a problem, I contacted their Support Chat. Wait time was only a minute and Julia was able to figure out the issue very quickly. Was super impressed.

Benchmark Fr
United States
About 1 hour using the app