Printful: Print on Demand

Have used Printful in the past. Their customer service is not great. We had an issue on an order where we had to cancel an order. We canceled the order on Printful first, then went to Shopify where we canceled it on Shopify's end and it read "canceled" after the order. All was good... that was until the order was pushed through again 4 days later without us authorizing it. We contacted Printful right away to say we had canceled the order and unsure why it was re-sent. The order had only picked 1 item, but that wasn't the issue. The entire time Printful is saying to contact Shopify and Shopify is saying to contact Printful. Printful kept saying "the order is already being fulfilled so we cannot do anything." When I show them we had already canceled the order and the order number is they same they would not listen.

After a ton of back and forth, they still wouldn't look into if there were any glitches but ended up refunding and canceling the order. It didn't stop there, the support representative accused me of "editing" the order number to say "canceled" after it so it wouldn't have been a duplicate order and lying that I had canceled the order. We did NOT lie and every record we show that the order was canceled and the billing page also indicated it was canceled.

We do not want to work with a company that accuses us of lying and "editing" order numbers.

The app connected seamlessly with Shopify, and is very intuitive and user friendly. They have a great selection of printable products with reasonable pricing. You can import designs or create your own in the app, which surprisingly has quite a lot of options for customization. Uploading to the store is quick and easy, and if you need to make edits to a design, it will update on your shop in real time. On top of all that, they handle all the order prep and drop shipping. I would definitely recommend Printful!

The products offered and printing is the highest quality, I have used a few other providers and have been disappointed int eh print quality. Printful has never letme down.

I use 3 POD providers, but Printful has become my #1. I hardly ever consider the others anymore. Printful's customer service chat is great; they are very quick to answer any questions or concerns. The t-shirt print quality is excellent, too, as I have ordered many shirts for myself and family. And I've never had any of my Etsy or Shopify customers complain about the quality, in fact they've given great reviews. And during this past holiday season, Printful was able to keep up with the demand, where one of the other guys definitely wasn't. Very satisfied with Printful!

I knew nothing about e-commerce sites, neither in design nor the technical aspects of creating an e-commerce online boutique, but I learned and now I'm addicted to designing on Printful. My only suggestion is to expand your products to include plates, coats, jackets etc...

I am really enjoying using Printful. It is really easy to use, very intuitive. The graphics and fonts are easy to move around, it is easy to upload my own image and put it on a shirt. Going through the process of getting it onto my website couldn't be easier.

Would say this app consistently complies with my requests for designs. However its quite frustrating when i need one error tweaked or an extra color and am not given the option at all to do so. Therefore, having me to design and create loopholes that would be better off if there were ways to combat them

I've been using Printful since I started my store seven years ago! I've seen them grow the product offering over time. I like the quality, price point and the prompt turn around of every order I have placed over the years. Thanks Printful, here's to seven more great years.

Printful is the print on demand app that properly syncs with the Shopify backend products the best of all of them. This makes it possible for me not to have to go in and bulk edit products or individual product edits. Printful knows what they're are doing!

Printful is very intuitive. Easy set up, easy mock-ups, easy integration with Shopify, in this case, and orders arrive within the expected time frame all nice and neat (: