PC ‑ Custom Product Options

PC ‑ Custom Product Options

Reviews (1,174)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for selling highly customized products without hitting Shopify’s variant limits. They use it for personalized text, complex option sets, conditional logic, and extra charges for premium choices. It’s described as easy to set up, with reusable option sets that save time. Long‑term merchants call it a game changer, and many praise the fast, friendly support for resolving theme conflicts and custom rules.

November 2, 2022

Be weary of all the positive reviews. We asked for help to implement and our cart page was stuck on a reload loop all day without our knowledge. Menu on cart page also stopped working and now we have other issues on our website even after deleting the app.

NYC Fireplaces & Outdoor Kitchens
United States
3 days using the app
Product Customizer replied November 9, 2022

Hello to our friends at NYC Fireplaces & Outdoor Kitchens

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I want to extend my sincerest apologies for the negative experience that you had with our app. We reached out to you on multiple emails offering a live call to fix the issue, but we did not receive any response. If you are still open to trying our app again, please reply to our emails and we will be happy to have our best developers work on your case and get it up and running for you.

At Product Customizer, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process. We work hard to make sure every merchant who uses our app has an A+ experience.

Regards,
Pushpesh & the Product Customizer Support Team

January 22, 2014

This is a very helpful tool. I was able to do exactly what I needed to do to sell my product. In the past I have had to work with very large and difficult files to make changes and show the different prices, colors and styles of my product.....not anymore!

G Schoepfer Inc Eyes for Dolls
United States
4 months using the app
June 27, 2019

Love this app so our customers can filter by size and color (variants). Sometimes a bit confusing/cumbersome to use.. but it works well and we like it! Changed themes and they helped to customize it so that it looked like it fit in with our new webstore.

Warmblood Tack Store
United States
About 4 years using the app
Product Customizer replied July 5, 2019

​Hello friends at Warmblood Tack Store! This is Sean, the Customer Success Manager with Product Customizer :)

We definitely are grateful for this 5-star review. Apps have to perform a lot of workarounds on the Shopify platform to get things running smoothly for each store -- glad we did a great job for you. Wishing your store a TON of success in the near future!
​
-The Product Options & Customizer Team

December 7, 2022

The app is so easy to use on our end and for our customers. I used it for years without having any questions. When I finally needed to reach out to customer service to ask for help, they were so thorough and walked me right through my needs! I'm so thankful!

Brave Gowns
United States
Over 2 years using the app
Product Customizer replied December 9, 2022

Hello to our friends at Brave Gowns

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

February 16, 2023

We've used the Product Customizer on our website for a few years, it has always worked perfectly and when we've asked for help, the Product Customizer support has been quick to respond and always resolved our issue. We recommend this app for Shopify stores.

School Tattoos
Canada
About 7 years using the app
Product Customizer replied February 17, 2023

Hello to our friends at School Tattoos

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

Edited April 15, 2024

They are always so helpful if I need help with the app! This is a great app for adding custom products to your website. You can create custom forms for each individual product. I really love it and the forms look very professional on our products. Thank you!

Maven Metals
United States
Over 10 years using the app
Product Customizer replied August 2, 2021

Hello to our friends from Maven Metals

Julie, We’re pleased that we were able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review.

Cheers,
-Pushpesh & the Product Customizer Support Team

January 19, 2023

I have been using this app for years. It works way better than the Shopify's built in customizer. I like the part where you can make a set of customizers and add to a new product with a few clicks. I have used the chat line for help and they fixed my problem.

SBRPSTC Academy Bookstore
United States
Almost 8 years using the app
Product Customizer replied January 24, 2023

Hello to our friends at SBRPSTC Academy Bookstore

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

November 18, 2019

LOVE this app, it’s saved us countless hours and is so easy to use. If you have any issues at all, the staff you email and they help you instantly. Seriously couldn’t write enough about this! Check out our shop to see how it is used. Sprinkledwithpinkshop.com

Sprinkled With Pink
United States
About 2 months using the app
Product Customizer replied November 19, 2019

Hello friends from Sprinkled With Pink!

Super cool of you to leave us this top-notch rating on the Shopify app store. So glad you LOVE our app and that our support team met your needs quickly. We love what we do and hope that Sprinkled With Pink is super-popular online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

June 30, 2022

I've been using PC for a long time. I recently updated to a 2.0 theme and PC didnt load correctly. Long story story short I got in touch with Sheniel and she got it figured out asap. I've always enjoyed working with this app and the staff are great too. Aloha.

Kona Natural Soap Company
United States
Over 6 years using the app
Product Customizer replied July 1, 2022

Hello to our friends at Kona Natural Soap Company

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

Edited October 11, 2021

App works great- has a problem with our cart page talking to the app but Sheniel had some of the best customer service we have ever experienced. She got the issues resolved right away, and was very communicative to us during the process. Would HIGHLY recommend!

Rivalry Brews
United States
5 days using the app
Product Customizer replied October 12, 2021

Hello to our friends from Rivalry Brews

We’re pleased that Sheniel was able to resolve all your issues with the app promptly. We’ll make sure we pass your kind words along to Sheniel, who we know will be delighted to read your comment. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team