Reviews (191)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for complex product customization beyond Shopify variants, including measurements, engravings, bundles, and add‑ons with up‑charges. Conditional logic and real-time visual previews are frequently praised for building sophisticated product builders and boosting sales. Merchants find the interface intuitive, setup efficient, and pricing fair. Long‑term merchants highlight strong reliability, clear documentation, and fast, hands-on support with theme tweaks and advanced logic.

October 10, 2017

Really easy to use custom options app ! Tried a few and this one is the best by far. All I was looking for (conditional logic, added products) was included, UX is very good, price is reasonable, setup for 25$ quick & perfect.
Really good app.

Atelierdubraceletparisien
France
5 days using the app
February 23, 2023

We have been working with Custom Product Options for many years. The product is fantastic, very user friendly and the tech support quick and thorough. I am thrilled and hope to continue working with this company and this app for many years to come!

Crystal Imagery
United States
Almost 5 years using the app
August 20, 2020

Very quick response from the team. I needed a way to show an option was sold out and they created a pop up to say the item was sold out and made it so the item couldn't be added to cart. The app is generally easy to use and great for custom options.

Misfit Makes
United Kingdom
6 days using the app
June 8, 2016

By far the best CUSTOM Fields app in shopify store - works awesome - check it out on our site www.tiesncuffs.com.au to see it working...
Would love to see clickable images in the future and ability to change fonts on page for our personalized products.

Tiesncuffs
Australia
4 months using the app
W3trends replied April 2, 2019

Thank you for your review! We have recently integrated the ability to add the clickable images as per your suggestion!

October 24, 2018

Great app. Bit of a learning curve but once you've got it it works well. This app is integral to how we sell some items so we can't be without it. We had one issue with it but it was all sorted within a few hours of first contact with W3trends. Great support!

Rollersnakes
United Kingdom
3 months using the app
December 4, 2017

A product is only as good as it's support...and these guys really are the best around. The product works really really well for our needs compared to other options out there, but their stellar support is what sold us on it. VERY IMPRESSIVE guys...keep it up!

X Wear Com
United States
7 months using the app
April 20, 2017

Hewn & Forged approved! Very responsive customer support!! I needed a bit of help getting the app installed on my site and it was done in about 15 minutes for a nominal fee. Custom Product Options is super easy to use and has the functionality for a business like ours. Thanks guys!

Showcase The Wine
United States
28 days using the app
July 22, 2021

Provided really quick help to to re-size image picker images and the app seems to work really well without having to touch code. Other apps I saw did not have so many options, or include the Additional Cost calculator below the item choices, which was essential for me. Thanks for your help

Chasing Threads
United Kingdom
About 23 hours using the app
September 21, 2022

This app has been a life saver for our company. We have very specific products with a lot of personalization. Custom Product Options has given us the opportunity to positively communicate the needs of the shopper when they are trying to purchase. We would be lost without this APP. Highly recommend.

Love Leigh Gift Co.
United States
About 4 years using the app
Edited October 11, 2023

I've been a customer for almost three years now. I had a recent issue due to the Shopify theme I was using and W3 responded quickly , updated my store code, and made sure everything was working. Awesome! They were super helpful during the initial code install three years ago too. Highly recommended.

modbox USA
United States
Over 2 years using the app