Reviews (1,255)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for advanced product customization and complex option logic, including paid add-ons that dynamically update prices while keeping product pages clean. Many say it’s essential for build-to-order or highly personalized products and works reliably across multiple stores. Long-term merchants report ongoing improvements. Support is frequently praised as fast, knowledgeable, and hands-on with theme conflicts, code tweaks, and setup.

Edited September 10, 2018

I have this app on 2 of my shopify stores. I am super happy with this app as it allows us to have a huge amount of options and conditional programming to keep all neat and clean looking.
In particular, Parminder in technical support was VERY helpful when i needed to update my theme he helped me to reinstall everything. I really appreciate their excellent customer service and have never had any issues with the software in 3 plus years I have used it. Definitely, recommend this app!!

Monogram Mats.com
United States
About 4 years using the app
February 15, 2018

We couldn't run our shop luxerozen.nl without Product Options by Bold! The app gives you all the freedom to mold the options to the needs of your shop. But where it really shines it its customer service department.

I've been in contact with a few people from Bold and they've been more than willing and able to assist with incorporating Product Options into our shop's theme. And whenever we had a problem, Bold had our backs! Special thanks to Shubhneet, you're a rock star!

Rolf
Luxerozen.nl

Allure Rozen
Netherlands
27 days using the app
July 28, 2014

I am moving jackandjillboutique.com from yahoo store to Shopify. While the templates I use at yahoo store give me the ability to add product options very easily at no extra cost, Shopify does not allow me to create a ton of product options easily. But Shopify does give other types of flexibility in managing an ecommerce store. Product Options from bold apps solved this problem quickly and effectively with its premium version at a low cost outlay per month compared to coding it using expensive developers.

Jack and Jill Boutique
United States
15 days using the app
October 15, 2014

I believe I put the BOLD team to the test on the Product Options app! As an on-line retailer for custom invitations and stationery, I needed a lot of flexibility in customizing each item's design options at checkout, as well as setting conditional options and pricing...all of which needed to be seamless for my customers. The BOLD team worked with me to accomplish these requirements! I have received compliments from customers on the ease of ordering and that just makes my day!! Thanks BOLD team...Great app!

Paper & Pearl
United States
3 months using the app
August 14, 2018

Bold went above and beyond over and over - our theme is little complicated and has snazzy ajax based features requiring a bit more work than the basic install. Lawrence helped install the app into our theme and as little bugs came up, he addressed them incredibly quickly.

We spent some time trying to use free product option apps, and honestly regret wasting the time. Bold Options is THE extra options app to use on shopify, especially considering their incredible customer service and expert dev team.

Thank you so much Bold, thank you Lawrence.

Jamesmichelle
United States
21 days using the app
December 5, 2017

Excellent app to add options to products - very easy to use - you can add/modify options in minutes - supports all necessary widgets to select options and gather information about product configuration.

It took us a while to tailor it to our needs because it requires a bit of programming to be customized - that was not a problem though since Bold has absolutely outstanding product support. I want to specifically mention Shubhneet, MC, Julian, Henrique, and Alexa for being very competent, helpful, prompt, and especially very patient with all our requests for customization. It is a real pleasure working with them.

High Speed Computing
United States
21 days using the app
April 13, 2021

I searched for a long time to find something as robust as Bold Options. I have a lot of rules that needed to be applied to the differnt selections. I had a tough time figuring out some of the logic to display correctly. Ryan was able to help me several times to get everything working. He saved me a lot of time and frustration. It builds a great vertical form, I needed to hire someone to spread out some of the options in a horizontal grid. One draw back is the display is not always instantaneous, so you have to give it a moment and refresh a couple of times to see your changes occasionally. Great product and support with in 24 hours most of the time.

heavyglare99
United States
About 2 months using the app
Shop Circle replied April 14, 2021

We are so happy that Ryan was able to help you with everything you needed, we definitely make it a priority to reply and assist merchants as soon as we can! Thank you for the review and thank you for choosing Bold!

Edited October 27, 2015

I'm forced to downgrade my rating of this app from 4 stars to 2 stars. Initially, we were happy with its operation, but customer service is slow, simple customizations are challenging, it's buggy, and I get the sense that tech support staff is under-trained and burdened. Honestly, I think we would be better off using the product variants feature built into the Shopify admin dashboard for everything that Bold Product Options currently handles. We have already been forced to do this for some products where the Bold app can't accomodate our needs, which are pretty normal and reasonable for an e-commerce website. I think the app has potential, but unfortunately, it is not well supported considering that Bold is charing a monthly service fee for its use.

High Spirits Flutes
United States
7 months using the app
Edited September 16, 2021

I'm updating my review in 2021.
My product options often disappear by themselves on selected product options groups, particularly in those groups which contain more than 200 products. It's disappointing when customers tell me they are not able to see the options, and then I go into the products and realise the options have disappeared, and I have to reassign the options to these products.
I've feedback to the team but they told me they couldn't do anything about it. On option groups with smaller number of products assigned to them, they work well. This was my review in 2014.
Wonderful app! I'm delighted to know that I need not go into each product to amend the options in future, eg.. if I ever change the sizing options (I run a tee store by the way). And I love it that they let you set conditions to the options. If customer choose this, then that option will appear. it's very cool! :D

Label of Love Studio
Singapore
About 4 years using the app
April 17, 2015

I am absolutely thrilled with this app!!! The majority of items in my shop have a variety of options, so this was the exact thing that I needed to get my shop organized! Many items in my shop also have options that affect the price depending on what the customer chooses, so that is one of the main things that sold me on this app and I love it! I also love that you can set certain options, or all options, to 'Required' so that the customer HAS to choose before they can add it to their cart. This really streamlines things so that I'm not having to track down customers after their purchase to confirm which accent bead they wanted on a necklace, for example. It took just a little bit of time to get it set up, but I have a very large inventory of items to apply several options to. Now that everything has been up and running for several days, I truly couldn't be happier! It has streamlined everything and my customers are enjoying how simple it is to pick their options. Great job with this app!!

Jenn's Handmade Jewelry
United States
11 days using the app