SC Product Options

We had an issue with our store where our related products weren't showing. Since our theme was a generic one we had further customized, setting this up required extra code which I couldn't personally figure out. We reached out to Shopify "gurus" and they told us it was an issue with Bold Apps. It wasn't. We initially spoke with Ashley C through Bold web chat and she sent us over to Mona in your Tier 1 merchant success team.

Mona is an absolute professional and took care of us very quickly, we were eventually sent to the tier two team where Kirtana took care of our issue fixing everything on the back end and leaving the updated theme in our editor. All we had to was set the theme to "live" and everything was perfect.

We cannot thank your Bold team enough for the amazing product and customer service you provide, even though this wasn't an issue related directly to your product you all went above and beyond to provide a solution. Again, we cannot thank you all enough.

A great business is shaped by its employees and management and you are all doing a fantastic job, we highly recommend using Bold Products for your Shopify store.

Update 10-28-21 Unfortunately, I have to change the review I gave before after my latest experiences. After I realized the app created 2 issues in my shop I had to wait almost 2 weeks to get it fixed. This is unacceptable these days for an online shop, especially, when the app is a high-priced product. I had issues with my upload button, my customers were not able to upload their images for days. Also, my option prices showed up not correctly, so that my visitors always saw overpriced products!! Another big negative issue is, if my customers choose an option and change the quantity on my product pages, it will show a wrong price to my customers (30% less), so I will lose money and it is not trust-building. Jeff from the customer service told me, I have to go for a third-party service that could fix that. Wow, I can't believe that, I buy an option app that fails when my customer changes the quantity!!! The customer service which impressed me when I started with the app, disappointed me this time completely. Jeff was not solution orientated and it took too long for my startup. I will definitely think about changing to another option app developer.

INITIAL REVIEW: So far so good; I haven't seen anything else like this available for Shopify, and having a good options platform was key to me switching over to Shopify from my previous e-commerce platform.

Using this app can get a bit tricky in setting up multiple options with conditional logic, but that's not necessarily a fault of the app. Time will tell if I can get my head around everything possible with this feature-rich app.

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UPDATED, ONE YEAR LATER:

This is the greatest app ever, and is helping our customers immensely to customize their guitar parts at our shop. We offer so many options, and it is important to us to have a clean interface. It has been a huge battle, but using conditional logic we have been able to set up a system which accomplishes what we need.

In addition, the customer support by Bold has been top notch. In particular, the support staff members Shubhneet and Henrique really helped us dial everything in when we thought it was going to be too complicated, or not look right with our store. They worked the magic and got us going again. Three cheers for this app and the team behind its development, as well as the support team.

This app is amazing. If you don't believe me check out this product on my site: http://www.shoptadpole.com/products/monte-design-joya-rocker It has 608 variants that Product Options handles with ease. It has 3 pulldowns, and within each pulldown there are price variations. It handles the calculations perfectly while letting the customer know in real time what the additional costs are going to be. We have 7 or 8 such complex products on our site, including this one with more than 2,700 variants http://www.shoptadpole.com/products/monte-design-luca-glider and Product Options has dealt with them all.

One thing to keep in mind: Product Options doesn't create the same kind of variant IDs as ones created natively in Shopify, so if you use any apps that call on variant IDs (like Gift Reggie, for example) they don't know how to handle the different selections and will only recognize the default variant. The developer at Gift Reggie is working on a solution, and I'm sure there are solutions for other such apps, but just be aware that you will probably need to involve a good developer to handle those situations.

Still, I can't say enough about this app. Don't let Shopify's 100 variant limit scare you, you can pretty much do whatever you want with Product Options.

UPDATE 11/2/15: We responded to the Bold Apps ticket, and also reached out to Shopify for help, who also lodged a ticket on 10/31/15. We received a brief, 2 sentence email from Jay Meyers, who said he would see if someone could work on this over the weekend.

We are still waiting. No other follow-up on anything yet. No update, no response, no nothing.

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UPDATE 10/31/15: We originally paid Bold Apps to install the Product Options App in August 2015. It is now the beginning of November, and we are still having issues, to the point it does not function well enough to use. We've had to go back several times due to issues; clearly the team does not QC test its work.

After contacting them last week about yet another issue, we received this note from "Holly":

"Our Product Options app does not work well with that cart that slides from the side of the page on desktop which is why it looks like that. I would suggest disabling the slide cart in your Shopify theme.

First, why did you not explain this back in August when we initially paid you to install the app? As many times as your team has worked on this, did it not ever test the installation and notice the issue? (Note: this is the same issue with the code appearing in the checkout, which we initially emailed about, and which is described below in the first review we left. The cart issue was fixed, but the solution for the issue was not followed through to the notifications, which seems like a no-brainer.) Where is any communication regarding the same issue around the mobile display, and the corrections needed to make that work - the other issue mentioned in my support ticket - in the response I received? Why is this our problem, if we paid you to do the installation?

Beyond frustrating - find another company if you can, because you cannot count on the level of customer service from this team - even after you email the founder.

**** ORIGINAL REVIEW from 8/24/15 ****

This app would be great, but we're having trouble getting the app installed. We paid for installation, but it does not work properly. 1) The old app code was not removed as promised; 2) There is extraneous code appearing in sections of the site, including the shopping cart and checkout. We emailed Jay Meyers and have had a support thread since our initial inquiry which we responded to -- asking for some updates and if they could also help with our CSS -- the only response we received in 2+ days is a note they merged our request, which means at least 2 or 3 people read it, but couldnt be bothered to respond. If we could get some help, and the work completed as promised, I'm sure the app would be great based on what we can see so far. Best I can tell, they didnt even get my last response because when they merged the threads, they closed the wrong one -- the one with all the questions that need answered.. still.

Be warned, this app promises to be all that. You really require an additional $500-$700 of capital available to spend with the 3rd party developer to make this app truly shine. The folks at Bold say they know how to tweak it but everything costs money with them.

This app did a nice job of adding options but it has slowed down my site loading considerably. When I run a Google Page Speed test, this is the biggest culprit as far as slowing my page down.

Page speed is one of the biggest factors in getting to the top of Google search rankings so this is an issue.

The app itself is a great add-on to Shopify. My only two issues are 1. There are a lot of steps and screen hopping to setup product options. 2. It sometimes takes FOREVER to display on product. That's a pain when you are doing webwork and would like to see it. This morning it took over 15 minutes to display. I'd love to give 5 stars, just can't.

The Earphone Guy
http://www.earphoneguy.com

If I could give zero starts I would. TERRIBLE TERRIBLE SUPPORT - I contacted them 5 times for this issue and had 1 reply asking for access to my store and they STILL have not even attempted to login to resolve this issue. This app does not calculate product add on cost properly. It says its going to charge the customer then upon checkout, the customer is not charged. I found a MUCH better app DYNAMIC PRODUCT OPTIONS and the support is wonderful.

So many bugs, so many order errors - we've just had an absolute nightmare fulfilling our Christmas orders because of Bold Product Options. Spend thousands of dollars in development fees trying to streamline and customise the app to make it work effectively, as we'd already launched and committed. Frustrated customers missing out on orders because of missed variants. Very, very disappointed.