Reviews (1,255)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for advanced product customization and complex option logic, including paid add-ons that dynamically update prices while keeping product pages clean. Many say it’s essential for build-to-order or highly personalized products and works reliably across multiple stores. Long-term merchants report ongoing improvements. Support is frequently praised as fast, knowledgeable, and hands-on with theme conflicts, code tweaks, and setup.

March 22, 2018

By far the best Product Options app available on Shopify! Customer service is second to none and the team was very patient with all of our requests for customizing the app to fit our store. The feedback from our customers has been amazing and we are extremely happy with all of the changes that we, at first, didn't think was possible with Shopify!

Fueltech Usa
United States
16 days using the app
February 14, 2020

I installed the Bold Product Options for my website but I had some problems setting it up. Chatted with Paul from the support team online and he gave me a call and walked me through the process of getting everything up and running in no time. Great product but also great support team. Will be installing this app on my other webstore as well.

Moissy Fine Jewellery
Canada
3 months using the app
December 16, 2019

The app initially had a few issues that needed tweaking to work well with our Shopify app, however there's live customer service support that makes things easier/quicker to fix. In particular, Camila was amazing at providing the help I needed - and I had a lot of questions. Definitely the best customer service I've had in a while, thanks again Camila!

ChopValue
Canada
About 1 month using the app
Shop Circle replied December 17, 2019

Hello there! Thank you so much for the kind words about our support team; we do our best to make sure all apps can work right out of the box with somebody's theme, but unfortunately with so many variations, it can be difficult. That's where our amazing support specialists come in. :-)

We're glad that everything was able to be sorted out with Camila; thanks for reaching out to us! Please let us know if you have any other questions. We hope you continue having great success with Product Options!

July 26, 2023

The assistance provided by the Bold Team is amazing, the quick chat option is great for quick little questions and some harder lengthy items that need changing on our website is done in a timely manner with great communications during this process. The small videos sent to show how to fix it next time or to preview the changes made by the team is great.

Flowers by Rhi
Australia
Almost 5 years using the app
December 2, 2020

I am using the app for quite some time and I am more than happy. Not only are the options great and the setup is quite easy, whats more impressive is the support I received everytime I wanted to change something. Nir and Grant especially did an awesome job, but I am sure that the entire team will be a great help to you. So I would definitly recommend it!

PetBud
Germany
6 months using the app
Shop Circle replied December 10, 2020

Thank you so much for the feedback and recommendation. So happy to hear that Nir, Grant, and the rest of the team were able to help you out!

November 30, 2018

Great APP!! When I have questions or if an issue arises MC usually handles all my tech support via email. She does a great job communicating and handling up on business. Their live chat feature is great! Their live chat rep Rony just walked me through the painstaking task of trouble shooting with ease. Im proud to have Rony and MC on my team :) Great work!

Mag-Bar
United States
About 1 year using the app
Edited November 12, 2020

Thank you for taking care of issues and making the difference!
Now it looks more professional thanks to Shubhneet and Nicholas.
It has been awesome how you guys take care of the issues.
Thanks a lot with much appreciation..
Jericho found another potential issue and fixed it!
That is a great customer service!
Alina is nice and respond quickly! Thank you all.

5shiki
United States
Over 2 years using the app
December 5, 2013

I just got started with the Product Options app and am already digging it. It has allowed me to add an entirely new product for my customers, the DIY Apron. The options are not only easy to add, they remain saved to add to new products with ease. Definitely recommend.

PS I can't wait until it allows for price fluctuation...

http://www.tilitchefgoods.com

Chef wear, custom designs, kitchen uniforms, server wear, USA made.
United States
2 months using the app
December 19, 2013

We needed something more robust than the standard variant options Shopify provides so we decided to give the Product Options app a try. It was exactly what we were hoping for and then some! Having it installed by a Bold App expert was worth every penny especially since our specific needs required coding by an experienced professional. We couldn't be more happy!

Custom Bottle Opener Co.
United States
About 1 month using the app
February 9, 2018

The service I received from Bold was the best I have received from anyone I've worked with since replatforming to Shopify. Cole was amazing, super responsive, helpful, answered all of my questions and did everything quickly and accurrately. Beyond impressed - the app is amazing and will allow us to do so much more with our product. Thanks Cole! Great experience.

Lulu Frost
United States
22 days using the app