Reviews (1,255)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for advanced product customization and complex option logic, including paid add-ons that dynamically update prices while keeping product pages clean. Many say it’s essential for build-to-order or highly personalized products and works reliably across multiple stores. Long-term merchants report ongoing improvements. Support is frequently praised as fast, knowledgeable, and hands-on with theme conflicts, code tweaks, and setup.

March 7, 2014

Our products require more options that Shopify is constructed to deal with natively so we were forced to find a solution elsewhere. After doing some research we settled on the Product Options app and it has been just what we needed. We've been able to give our customers the variety that they wanted and increase our functionality. Now that conditional logic has been added we're excited to take advantage of it and streamline our inventory even more.

Deer Crossing Archery LLC
United States
9 months using the app
September 12, 2018

I had an issue with using this app after changing my website theme. I reached out to BOLD support who were a really huge help in discovering the problem. Guri, Rose and Charles all chimed in on our conversation and were all super great to chat with. Guri put in an Installation Request for me, and when I had additional questions after the chat ended, Charles was able to answer them for me. Every single person was kind and helpful. Love BOLD support!

Pro Steel Products
United States
8 months using the app
April 28, 2020

*The BEST product customization app* I thought I reviewed this app already but I guess I haven't! Was on support with Carter and he prompted me to write one so here I am. I've been using this app for a few years and ran in to several issues throughout and the team at Bold are always there to help. I have a ton of complicated options on my shop and they've always been quick to help me fix, troubleshoot, and even customize some of my options for me.

Clive and Bacon
United States
Over 3 years using the app
March 3, 2015

You guys just nail everything! Whenever we hit a road block, you've been there. We don't code - but we have an amazing site and have spent very little time managing the back end. I mean if you guys knew how to photograph our products and what are prices were, I wouldn't have to do anything. :)

Product Options was stumbling with some of our unique code, but your guys went above and beyond, and made it work by fixing our code...too cool.

Earasers
United States
About 1 month using the app
September 8, 2021

I've been using Bold to update pricing and product options on our website. Overall, the app is very easy to use. Any issues I ran into were quickly and easily addressed through their awesome customer service. The only thing that has caused some issues is that the option sets I created are not listed in alphabetical order or date modified. It can become difficult to navigate if you have many options like I do. I'd give the app 5 stars if that was fixed!

Union Wood Co
Canada
Almost 5 years using the app
January 11, 2018

I love using Bold for my Shopify page. They helped us with adding more options and were so great with my (many!) requests for help. Julian and Jordan were super helpful! Not only did they configure my dropdown menus for me, but they explained the process to me via screenshots. I have had a few tweaks I needed help with and they were really quick and efficient (even during the holidays). I highly recommend Bold and their team. Great customer service. I'm a fan!

Mokeamerica
United States
2 months using the app
July 20, 2017

We would definitely recommended this app to anyone looking to make their website that much better! Bold has allowed us to have the additional options that we so needed for pricing and options. This app was exactly what we were looking for. Their integrated support and help makes every bit of the transition to their app well worth it! We look forward to growing our site with Bold and seeing the freedom that our customers will have in optimizing their purchases.

Ptp Turbo Blankets
United States
3 days using the app
April 18, 2015

Product Options has allowed us to easily allow our customers to customize our product offering.

It is easy to setup options and assign them to products. In cart editing is a very nice feature

Support is very helpful. We encountered a small issue with our implementation. Support was able to locate it and resolve it quickly and efficiently.

Highly recommended, especially for shops which sell a single product with various accessories and options available.

Automatic Chicken Coop Door - Coop Tender
United States
3 days using the app
November 15, 2017

I run my business with my dad, he fills most of our orders which has now grown to 30-40 a day. We sell hockey sticks, a product with a lot of different variations. Product options is the only way for us to carry the number of variants that we currently offer and saves a phone call/email to our customer when a question is needed. Which means not only does this free up my dad's time, but the customer gets his/her product quicker! Which we all know is very important.

Hockeystickman
Canada
3 months using the app
December 31, 2020

I create personalized artwork and require a lot of information from buyers before I can begin a project. I am so relieved to have an app like Bold to help me gather it in my Shopify site - saves me SO much extra legwork. I haven't had any issues using the app, but there was a situation where I couldn't get the desired boxes to align properly with my theme. Their customer service team was very hands-on and quick to respond, even on a holiday! I would highly recommend!

The Paw Prints Princess
United States
About 2 months using the app
Shop Circle replied January 12, 2021

Thank you so much for the thoughtful review! Couldn't be happier to hear that Bold Product Options and our team was able to save you time and work implementing customization options on your site.