Reviews (1,255)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for advanced product customization and complex option logic, including paid add-ons that dynamically update prices while keeping product pages clean. Many say it’s essential for build-to-order or highly personalized products and works reliably across multiple stores. Long-term merchants report ongoing improvements. Support is frequently praised as fast, knowledgeable, and hands-on with theme conflicts, code tweaks, and setup.

September 21, 2017

Great Apps. Great customer service. I use multiple Bold Apps and they all work exactly how they should. Updates are always on top of the growing marketplace. I had some minor issues with the Options App. Used the Chat feature inside the App to talk to customer support right away. The escalated the issue immediately and said it might take up to 2 days to fix. Before the day ended I had a technician already look at the issue, apply a fix and it was resolved that next day.

Miranda Frye Jewelry
United States
27 days using the app
January 2, 2018

Really helps in solving the problem of adding more variants than are allowed by the Shopify variant limit. In addition, this app is fantastic with conditional logic for providing alternative options when particular options are selected.

The support team is very quick to answer and thorough with their responses. Not only will they respond, but they went out of their way to actually set up an example for me in my store so I could see exactly how to perform the action I wanted.

Optica Ltd
Kenya
16 days using the app
February 12, 2020

I'm not sure why I wasted so much time searching the App Store for a better App than one made by BOLD? I've used them before and I should have stopped trying to be cheap and just went with what I knew worked - not to mention reliable customer service. Thanks for your help Carter - appreciate you going the extra mile and triple checking that your App would fit all my needs. Do yourself a favor and go with Bold. They've been around a long time and know what they're doing. A+

Outshine Labels
United States
27 minutes using the app
February 18, 2016

These guys totally Rock! Not only is this app by far the best personalisation app on the market, their customer service is truly second to none. Any problems are dealt with in super quick time and nothing seems to be too much for the guys to respond to. Always friendly and concise with their information. The app does exactly as is says on the tin. You can easily apply options to any or all of your products quickly with no knowledge of code etc required. Thanks all at Bold apps :-)

Giftware Wales
United Kingdom
3 months using the app
October 10, 2017

So easy to set up and use. Product swatches are amazing and easy to set up. I could even change the size, have a larger image pop up when you scroll over the swatch, and change the background colour of the swatch (with custom CSS). The product conditions make it easy to set up a clean looking cart. The support team on the live chat are AMAZING and super helpful. Julian is the absolute best and gives great tutorials and screenshots to help along the way. I highly reccommend this app.

Threading The Love
Canada
20 days using the app
February 9, 2018

This is a great app to expand the product options that you offer and allow for significantly more customer customization. Because of my theme the app wasn't able to self install. Bold took care of the installation (for free) in a few days though. Lawrence was great. A HUGE thank you to MC at Bold! In addition to the installation, MC worked with me (and worked with me, and worked with me) to get the option styling to match. I am very excited to see what the app does for my business!

Home And Timber
United States
13 days using the app
January 31, 2020

WORDS OF ADVICE IF YOU DOWNLOAD THIS:
save your self lots of time and frustration by reading and studying all the help article FIRST! There is some glitchiness that happens here and there where the product options won't show up or the conditional logic won't work properly. The app does work but for me, it took a while to get it working properly......

I use this app for the bakery - we literally have unlimited options and combinations that affect the pricing. The app is really great.

Sweet E's Bake Shop
United States
11 days using the app
February 20, 2015

Our Auto parts store would have been just like everyone else if we wouldn't have integrated BOLD product options app. This app along with Shopify was able to take our store to the next level. We have been able to market one product in many different locations to insure higher up sales.

Since we use the premium option for our app, if was a bit difficult to implement the code, but the BOLD support team was amazing at fixing the issue. The worked and fixed it in a very quickly manner.

AA Performance Products
United States
7 months using the app
January 28, 2019

I’m new to Product Options and needed help understanding how to configure the conditional logic functionality. Rick, from their team went above & beyond to help set it up for me. I am still trying to fine tune it and their team is super responsive and very helpful. I am super-small business and trying to keep costs down, so I have been hesitant to spend extra on Apps. I am confident that once I get Product Options working for my physical products, it will more than pay for itself. Thanks Bold team!!

Little Pulp
United States
About 2 years using the app
March 10, 2014

Love this site. The App does everything you could hope and more. The customer service is friendly and fast and they try their best to spell everything out for people who are pretty clueless on how to begin. I recommend the video tutorial, it's very helpful. Having such tailored, customized options for my customers makes me feel like a professional. Changes are easy, I should know, I've changed my mind several times for the options I want to offer and this App makes it painless. Thanks guys--awesome work!

MaryElizabethArts
United States
9 days using the app