Reviews (1,254)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for advanced product customization and complex option logic, including paid add-ons that dynamically update prices while keeping product pages clean. Many say it’s essential for build-to-order or highly personalized products and works reliably across multiple stores. Long-term merchants report ongoing improvements. Support is frequently praised as fast, knowledgeable, and hands-on with theme conflicts, code tweaks, and setup.

February 19, 2021

My wholesale website has lots of variations and I needed an app that could handle all that plus create an easy to read back end. Other apps I tried either could not link my product pictures with my skus or they couldn't get the variants to show up under the sku. Bold Product Options was able to do all these things and more for me.
The support chat is amazing with immediate help and understanding of the any issues or complications I am having. The get to fixing my problem right away. I just wish I had the "smack my face" emoji a lot of the time.

rusticstrengthwholesale
United States
About 1 month using the app
Shop Circle replied February 22, 2021

Thank you so much for your review. We are so happy that our team on chat was there to provide you with immediate assistance and that they were there to fix the problems you were experiencing. Thank you for choosing Bold! We are always happy to help.

Edited November 25, 2014

I desperately needed an app to allow me to add more custom options to my vintage inspired racing jerseys. I'm still discovering what I can do with the Product Options app but so far I'm thrilled. This will make the process more efficient for my customers and myself by cutting down on questions and mistakes. Product Options makes it easy for me to make the customization process as simple as possible for the most important person, my customer. The support team at Bold Apps has been absolutely amazing with helping a non-techie like me get it set up.

Hometown Jersey
United States
3 months using the app
December 5, 2016

Product Options is nice. BUT.... do not think you can create an order for the customer or recreate a new order because the 7 days authorization has passed...(mainly custom product sites, but isn't the point of product options?) Shopify "Draft" order and Product Options do not play together... As this is point of product options (to get around the limitations of Shopify options (only 3 per product) on a product, and Shopify support answer is to "create a draft" order, but you can NOT leverage product options to capture data when using "Draft" orders.

Digi3d
United States
11 months using the app
October 17, 2013

I HAD CUSTOM WORK DONE ON THE SITE WHICH WAS DONE RIGHT. WHEN I WANTED A FEW MINOR ADJUSTMENTS IT WAS DONE PROMPTLY AND IN A VERY CHEERFUL SPIRIT. IT WAS THROUGH THAT WORK I BECAME AWARE OF THE VARIOUS BOLD APPS. WHAT A HAPPY FIND FOR ME. BOLD KNOW ABOUT HOW TO SELL. THE LATEST IMPROVEMENT ON THE PRODUCTS OPTIONS APP WILL MAKE EXTRA SALES NO DOUBT. SIMPLE TO USE BUT A HIGHLY SOPHISTICATED LITTLE APP. THE SITE IS FAR BETTER THAN I COULD EVER HAVE THOUGHT. AND IT WAS FUN TO DO THOUGH IM ALWAYS BUSY. SO THANKS TO THE PEOPLE AT BOLD APPS. MAY THEY PROSPER TOO.

The Quality Framing Company & Imaging Services
Ireland
20 days using the app
Edited January 25, 2024

Product options is amazing. We have used this app for many years even before shop circle took it over. I can say since shop circle has taken over it has only gotten better. Their online chat is great for immediate attention and even when you need more support their tech staff is amazing. They are always helpful and accomplish what we need done and in a timely manner. Recent issue we had… shopify said it was the themes fault… theme developer said it was the apps fault… shop circle was not at fault but they worked to help resolve the issue. 5 star app and company.

Wright Leather Works LLC
United States
Almost 11 years using the app
Edited January 7, 2021

We have been using this app to fix the xxx variant limit and help with our customized Jacket business. It has since become an essential part of our store. www.mckeveytees.com ... We now use all the premium features... Especially the append to price, conditional logic, and adjustable prices. Whenever we have an issue the tech team solves the issue in a very timely manner. They are very helpful and help you to understand their app. Being a programmer, it is awesome to have such well documented code and support. We would give it more stars if possible. Great Job BOLD!!!

McKelvey T-Shirt Company
United States
Almost 2 years using the app
Shop Circle replied January 12, 2021

Thank you so much for the review! Couldn't be happier to hear that Bold Product Options provided you with the solutions you needed to fit your business needs, and that you found our documentation and customer service team to be so helpful. Thanks again, and all the best!

Edited September 25, 2018

This is a very buggy app. The idea is great but BOLD doesn't fully test the app. It doesn't work on Chrome under many circumstances. I also dealt with Tyson who did try but often created more bugs and left LIVE dummy products on our LIVE site.

Again, the app is buggy as hell. We spent weeks trying to address the bugs with Bold with no avail. I spent HOURS testing and sorting the bugs.

Be very careful, you may not catch the bugs yourself, then you will learn you CANNOT access your CART or CANNOT checkout with 3rd parties such as Amazon. It's just not worth it.

Urban Modesty
United States
18 days using the app
Edited July 27, 2021

I had trouble syncing my website to some options I added to the products page, and being a not-so-tech-savvy person, I had my issues. I reached out to Bold Product live chat, and I got connected within minutes with a nice gentleman name Ryan. He pointed out where I should fix my errors, confirmed that the conditions I created were all correct; and all I needed to do was to wait for the sync to complete and the products will be ready on my website. He was very patient with me the whole time, which I really appreciate. The website is running smoothly again! Thank you, Ryan!

Chester Mox
United States
Over 2 years using the app
Shop Circle replied July 28, 2021

Thank you for the review. We are so happy that Ryan was there to help you! Thank you for choosing Bold.

November 9, 2022

This app is the worst. We have used it for several years now and it always had issues but the issues and customer support has gotten so much worse overtime and now we are seriously looking at a replacement. We are launching a new color of our product tomorrow and all of a sudden Product Options stopped working - so we can't add that new color. Have been trying to get a hold of customer support all day - their live chat says wait time is 8 minutes but there's no one actually on that live chat and all we get is automated emails. Do not use this app, you will waste time and money.

Loopy Mango
United States
Almost 8 years using the app
Shop Circle replied November 14, 2022

Thanks for your feedback. We sincerely apologize for the issues you experienced recently as well as the delay with live chat. We can certainly understand this frustration this would cause. I am happy to report that our team has implemented significant changes to our infrastructure to help with stability and has resolved the issue. Our team has reached out to update you.

Edited January 12, 2023

Without a doubt, one of the BEST apps I'm using for my shop. The ability to not only add options, but also add conditional options, has been a game changer for my business.

Special thanks to Mona and Aman for the 5-star service they provided as I migrate to a new theme. I ran into a couple of issues and they resolved them in record time.

Wholeheartedly recommend the app and the service they provide.

Update 2023: Still amazing support! As I migrated to a new theme Deleen was able to quickly come up with a solution for me that enabled me to configure the app exactly how I wanted.

My Sweetest Memories
United States
About 3 years using the app