SC Product Options

Customer Service response time is best among apps used so far in the upcoming launch of our site. Nir and Subneet have been there to help me with any questions I have. Any strange occurrences, I open up chat and get response immediately. They don't only help fix the problem but they also explain it in a way for me to understand the process and fix the solution on my own. Friendly staff with extensive knowledge. Very helpful so far. :) We will update along the way to our launch date. *Jericho along with Nick Y., Nick F. and Jordan helped fix an issue by next business day. Mona at Bold helped us quickly format where our options showed on the product page so that our online customers have a more user friendly ordering process.

Although there are some limitations with this app (i.e. being able to display a price breakdown per line item on the cart page) which could be due to our theme and/or modifications we've had to implement to our site, the response and help from Bold's techs are top notch. They are very responsive and try to help solve problems offering different work-arounds that are sufficient for the time being until the figure out how to fix the issue with a more permanent and useful way. I've had the opportunity to work with a number of their techs and reps; Mona, Rony, Rick, Samuel, Grant, Jericho, Julian, Christophe, and Nirav - and all have been helpful in one way or another. I can't wait to see what they bring with the next app update!

This is an incredible app with some GREAT features. And it does ALMOST everything we want it to do. Only reason it doesn't get 5 stars is because there is some room to improve (which their reps have even said is in the works). Additionally, the tech support for this app is INCREDIBLE!! I would give them 4.9 stars (only wish they were a little quicker, but usually within 24hrs.....I'm impatient). Samuel L was super helpful on our last inquiry, which was probably SUPER easy for him but gave us the attention and consideration that made us feel comfortable. As our experience with this app grows, we will definitely provide more reviews. Great app for stores that offer lots of customization and options. OUTSTANDING tech support!!!

I've been using this app since 2019 and it has been a game-changer for the customizations on my website! Customer service is always helpful and very quick to resolve my issues. Lately, I was having trouble with add-ons disappearing when a customer used a third-party checkout buttons from the cart page, so I reached out to BOLD for help. I forgot to allow them access into my orders to further investigate but Daniel took initiative to look through my code and saw that I was missing some lines of code that made sure add-ons stayed in my cart even with third-party payment apps, so he added it to a duplicate copy of my theme and told me to check it out before publishing. It worked! So quick to resolve an issue with little back and forth! Thank you!!

The product options app has been perfect for my needs! I've been using it for about a year and the support that comes with Bold Apps is absolutely amazing. I wish all customer service out there was on their game as much as this crew. They are so responsive and helpful, I could not recommend any of their apps (and the support you will receive) more highly!

***Review update January 8, 2015***

Once again, I feel the need to write a review about the custom service from this company. Their customer service and technical support is BEYOND COMPARE, online and otherwise. I had a tricky problem when upgrading from the basic Product Options to the premium version (because this app is awesome, duh) and they responded and fixed everything for me in no time! Love them!

Amazing! First of all let me state that we would not be able run our website without the Bold Product Options app. A way to offer custom options on our products is 100% necessary. Secondly, the technical support is A+ if and when issues do seldom occur the response time is extremely fast. I have worked with Lawerence and he is superb. Very attentive and prompt to resolve any issue that we experience. Lastly, the app is great app with lots of design options so it actually looks professional and you can customize it to match your theme. We have the premium version and it is worth every dollar to have the swatch options and conditional logic etc. They are constantly improving the app and design features. Thank you Bold Team - Especially Tech Support Member [Lawerence]

I'm working on getting my shop perfect before relaunching it - and I needed something that allowed for more customizations, conditional logic, and wouldn't drive me insane trying to code using line item properties - Bold Product Options fits the ticket perfectly.

While I'm still working through getting it just right and implementing it perfectly for my future customers - I had some particular things I wanted it to do while testing it out.

I reached out to Bold for some help, and within an hour MC was on it and she had it taken care of within two short emails - absolutely THE BEST customer service experience I've ever had with any app, or theme designer, since I joined Shopify in 2014.

Thank you Bold, and most importantly - THANK YOU MC!! You are AMAZING!!

NEW THEME UPDATE (2023) -- I recently published a new theme after 7 years using my old one and once again Bold Product options was vital to my store's functionality and success. Once launching, I ran into a few hiccups where the default code did not work properly with my theme, BUT IN LIGHTNING FAST SPEED, the help team were on it and had the App installed properly in a matter of hours. I cannot say enough good things about this product and it's customer support. Thank you!

ORIGINAL REVIEW (2016) Absolutely brilliant. 90% of my products require the customer to insert custom information before being able to add their selection to the cart. I searched and tested multiple other apps and none came close to the capabilities and integration this one does. 50 thumbs WAY UP!

I have been using the Bold Product Options app for over a year. It’s unbelievable that Shopify doesn’t allow this kind of customization out of the box, but Bold truly unlocks the potential. The app is jam packed with valuable features, and we consistently use it to cross-sell to increase average order value.

Even better than the app though is their technical support. The apps are very complex, so inevitably sometimes you will have conflict with different themes. The Bold team has always swiftly addressed our concerns and implemented fixes.

We recently had our add to cart button stop working. Discovered after hours at 10PM on a Friday. Got a response from Brenden at midnight saying he would take a call then, and Julian had the code fully fixed by 10AM. Unbelievable customer support. 5****

Product Options is hands down a 5 star App for Shopify. It is the single-most powerful app in my shopify toolbelt. I've been using it only a couple weeks and It has cut my labor cost of inputting products by roughly 60% so far saving me countless hours. Using it has resolved a longstanding issue with our customers and variant/customization where they were ordering the wrong size and not noticing. This has saved us customer frustration (and ours), as well all sorts of logistical headaches to include returns & refunds.

Unfortunately I had issues out of the gate with my theme, liquid and my ajax cart that were quite persistent. The support team was incredibly tenacious in pursuing these issues even as the issues evolved. They are also very open to hearing feedback, comments and suggestions.