Reviews (169)

Overall rating
4.4
Counts per rating level
  • 93% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is ideal for custom printing and apparel, handling complex, high‑volume work across many product types. They highlight flexible, print‑style pricing, multi‑side design with text, graphics, and uploads, and SVG/vector outputs that save production time. The editor is highly configurable, branding is easy to match, and merchants praise the clean interface, long‑term reliability, and exceptional support with live help and custom implementations.

July 4, 2023

Really nice app and a really nice support! A great team. They help you fast with all your problems.

GAMECHARM
Germany
2 days using the app
ParseLab, LLC replied July 5, 2023

Thank you for taking the time to write such a wonderful review regarding InkyBay - Product Persoanlizer.
It is a pleasure to hear that you found our app really nice and our support team really helpful.
Our primary goal is to provide prompt and effective business-centric support to our clients.
We are happy to know we have met your expectations by solving all your problems. Our dedicated team is always committed to ensuring customer satisfaction and business success with our app.
If you have any further questions or need additional support, please don't hesitate to reach out. We're here to help you 24/7.

Edited May 12, 2023

Great App! we recommend it for businesses that offer custom products. Excellent customer service! We will keep working with you guys.

FOSMX
Mexico
Almost 4 years using the app
ParseLab, LLC replied May 13, 2023

Thank you for taking the time to share your positive experience with Inkybay - Product Customizer. We are thrilled to have you as one of our most valuable merchants and you have been using our app for around 4 years and find it a great tool for businesses that offer custom products. It means a lot to us to have long-term merchants like you who trust our app and our team.

We take great pride in providing excellent customer service to our users, and we are glad to know that our efforts have been noticed. Our team is committed to ensuring that your experience with our app is seamless and that your needs are met to the best of our ability.

Thank you for choosing Inkybay, and we look forward to continuing to work with you and providing you with the best possible customizer tool for your business.

September 21, 2022

In general the support is fantastic. Help of how to start and personlize to my special needs is great. App is working very good. There is just one key issue unfortunately that the Inky designer can not run in different languages in parallel. So either in english or german. This should be solved - because I'm sure being not the only one who needs that...

Time Of Vibes
Germany
About 1 month using the app
ParseLab, LLC replied September 22, 2022

We really appreciate you taking the time to review InkyBay - Product Personalizer.
Delighted to know that the app successfully lets you personalize to your special needs. And thank you for appreciating our support team.
We acknowledged your language issue. We are actively working on it and hope to resolve it promptly. Very soon InkyBay will be able to run in multiple languages in parallel.
Thank you again for your constructive feedback. Your feedback helps us improve.

March 20, 2025

First time user but, with some help of Noah, which made some changes it works perfectly. for our store, still in free trial mode but, it is looking good and the support is very quick

De Kleren
Netherlands
12 days using the app
ParseLab, LLC replied March 24, 2025

Thanks for your kind feedback regarding our Shopify product customizer app. We're glad knowing that you got the right support for your best InkyBay experience from Noah, and we believe we're going miles together. Moreover, our support team is always online to guide you, so don't hesitate to reach out to us through live chat.

February 11, 2025

Great App with great , greater Customize Service. They solve nearly every Problem. So i really recommend this app.

Navigi
Austria
5 months using the app
ParseLab, LLC replied February 13, 2025

Thank you for your kind remarks, we are delighted knowing that you found each InkyBay feature impactful to your business. It is also pleasing to know that the robust customization option we developed could solve your issues and our customer support could help you with solutions needed. Our support team is active around the clock, so when you face any further issue, be reluctant that when you reach them, they will help you solving that.

December 4, 2024

amazing and best support i ever see...! We are in switzerland but this Inkybay its realy the best!!!!

Printery
Switzerland
13 days using the app
ParseLab, LLC replied December 6, 2024

Thanks for your kind feedback and sweet remarks about the Inkybay support team. We are delighted that you're getting the best support from Switzerland. Your satisfaction with using the app and getting the top Shopify help for InkyBay is our priority and encouragement to do better every day. If you need any further assistance at any point, we're always here.

November 14, 2024

Very comprehensive app that meets all my needs, with impeccable service. I highly recommend it

PERSONALIZZ
France
About 1 hour using the app
ParseLab, LLC replied November 21, 2024

Thank you for sharing your feedback about the InkyBay app and our technical experience team. Your observation inspires us to continuously improve and make your business operations smoother. If you ever encounter any issues with the app, please don’t hesitate to reach out. We’re always here and ready to assist you!

November 5, 2024

great and helpful , answer the question in second ~~~~

852on9design culture
Hong Kong SAR
22 days using the app
Edited February 28, 2024

I have to redo my rating, as the app is very unreliable and the "support" team is lacking. There are simply too many issues with the app.

Worldoftshirts
Denmark
6 months using the app
ParseLab, LLC replied August 25, 2023

Thank you for taking the time to share this wonderful review of InkyBay - Product Personalizer.
We are delighted to hear about your satisfying experience with InkyBay. While the initial setup can sometimes be a bit challenging, we're pleased to learn that you were able to manage it. It's truly exciting to know that you're now ready to put it to use in real-life situations.
We greatly appreciate your kind words about our technical team. We're also thrilled to hear that our support team was able to promptly address any issues you encountered within just 10 minutes. Providing efficient and effective support is important to us.
If you have any further assistance, please don't hesitate to reach out. We're here to support you 24/7.

January 21, 2025

Excellent customer service team. Very swift and responsive. The app has all the features I want and the team is kind enough to help me customise it in order to best suit my needs. Very satisfied.

Reluxe
Portugal
About 6 hours using the app
ParseLab, LLC replied January 23, 2025

Thank you so much for your feedback. We're delighted to know that you found the app, with its robust features, very useful for your business. Your kind feedback is invaluable to us and helps us improve. It is also satisfying to know that our support engineers could serve you and meet your needs. Your satisfaction and trust in the InkyBay app really inspire us to innovate solutions to practical problems. Should you have any further issues at any point in your InkyBay journey, don't hesitate to reach out to the InkyBay live support team. We are active and ready to assist you around the clock.