Reviews (181)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a cost‑effective, all‑in‑one support platform that centralizes email, live chat, SMS, social, and marketplace channels into one inbox, even across multiple stores. They highlight deep Shopify integration for viewing and managing orders directly, plus FAQs and chatbots that deflect many tickets. Merchants appreciate automation, reporting, and APIs, saying it saves hours weekly and is a strong long‑term solution for multi‑channel ecommerce support.
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We used to love Re:Amaze! We've been on the platform for about 5 years and we're getting increasingly frustrated!
Customer support is very poor. The front line customer service team gate keep proper technical support and make it impossible to even be heard by someone who can actually help resolve the problem - they deflect everything.
Newly launched ai supported tools like the shopping assistance bot and the AI FAQ bot just don't do anything - they can't answer the most basic customer question like how much is shipping.
It's disappointing after being a user for so long. No one seems to care anymore.
Thank you so much, Dakota T!
Dakota literally worked through our re:amaze workflows, connections and more.
I honestly appreciate how simple the software is and I am very happy with the support received.
AWFUL! I wouldn't even waste your time. The customer service is terrible. Spent 40 minutes trying to resolve an issue that they "couldn't see" on their end. Barely even used the service. Can't log in and they are telling me I now have to wait for an email response.
I sincerely apologize for your frustrating experience. The login issue you faced was caused by an authentication bug that made it difficult for our team to locate your account - this is completely on us and not the standard we aim for. We've since fixed your account should you choose to log in again, and will be providing additional training and feedback to our support team to ensure a similar experience does not reoccur for any of our customers. While we understand if you've chosen to move on, your feedback has directly improved our processes. If you ever wish to give us another chance, please reach out to the team and we'll be standing by to set you up with our account manager to ensure a smooth experience.
I worked with Dakota T for getting setting up on our Shopify website. He has been very extremely helpful and very knowledgeable. On a different note, the app addresses everything that we need and it offered more functionalities exceeding our expectations.
We've been onboarding for a week and so far the transition from Gorgias has been fairly seamless. Many thanks to Dakota Tompkins for the assistance & education!
Enjoying ReAmaze so far. It is far more streamlined than the other platform I used. Dakota has been fantastic to work with! He is very knowledgeable, helped with onboarding, and made everything very easy to migrate from another platform. Thank you!
Dakota is super helpful and explains everything so clearly! I came with questions and he was patient enough to spend time going through each one with me and even went down the rabbit hole... 20 minutes over meeting time for it! Appreciate the support in helping us set up Reamaze to work for us.
very difficult to customize, promises made during sales and setup that were not kept and ultimately REALLY difficult to uninstall. I wish I could go back in time and tell myself to not bother.
Really easy installation. Lots of helpful features available at a much better price than competitors.
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Above all, had super great help from their customer support. Specifically Dakota was super great to work with from start to finish taking the time to explain things and give visual walk throughs.
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Definitely recommend
The app is amazing! Everything is at arms length and very user-friendly! Customer service responds in a few seconds and are very nice. Highly recommended!
