Reviews (181)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a cost‑effective, all‑in‑one support platform that centralizes email, live chat, SMS, social, and marketplace channels into one inbox, even across multiple stores. They highlight deep Shopify integration for viewing and managing orders directly, plus FAQs and chatbots that deflect many tickets. Merchants appreciate automation, reporting, and APIs, saying it saves hours weekly and is a strong long‑term solution for multi‑channel ecommerce support.
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Excellent support app and support team. If you need support app for a shopify store, this is the best option available.
Bam! Thanks for the 5-star review. We appreciate the support and vote of confidence.
Probably the best CRM for Shopify. We like the user-based pricing model. We also like that it connects to our Socials.
LOVE their customer support. They are always helpful when we have questions about our chatbots and respond very quickly.
Amazing app, we have been using it for almost a year and never had any issues. Customer service is quick and very helpful!
Its a really nice app with lots of useful features. Also, the support team is really friendly and helpful in resolving issues.
5 stars all over, very intuitive, innovative, and good support!
It Integrates very well with pretty much everything we needed.
The app has been amazing so far. Very easy to keep communication lines with customers. Highly recommended for small businesses.
Kathy is VERY friendly and very proactive in resolving our concerns. :)
She is always making sure that all issues are addressed.
This is exactly what we have needed. It does everything you can ask for in a CRM and best of all the customer service is awesome!
We're glad you found the perfect helpdesk and CRM platform! We remember chatting to your team a few weeks back about the unassign feature actually :) Thank you for the review and let us know if we can do more to help!
We have used other CS apps before and this one is by far the best. Also, support is super fast and always helpful. Highly recommend!
