Reviews (814)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, all‑in‑one post‑purchase platform for returns, exchanges, and operations. Many highlight fast, U.S.-based support that solves complex edge cases and builds custom flows. Merchants report an intuitive returns portal, strong adoption of “risk‑free buy and try” and protection tools, higher revenue retention, and reduced support workload. Several say it replaces multiple apps for returns, tracking, shipping, and customer communication.
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The Redo support team was able to assist me quickly with my request. I’m very happy with how smoothly and effectively the issue was resolved. Great customer support!
We have been using Redo for a very long time and have always loved it. Alec especially has been an amazing help. He is always willing to go above and beyond to ensure that we have the answers / solutions we need!
great way to return items! Support is friendly and quick. easy setup!
Redo has been incredible to work with. Their onboarding and post go live support are truly extraordinary. The support team is very fast and efficient. Thanks Team
Support team answers quickly and helps solve complex return processes.
The customer service is great! We had specific, unique requests, and Mason responded quickly and was able to figure out a way to help!
Working with the team over at Redo has been great! Tre was awesome to work with as we went through the options and figured out what would be best for our business. The after-setup customer service is also great! We had specific, unique requests, and Mason responded quickly and figured out a way to help!
Alec in support was super Helpful with our most recent issues.
Redo has been one of the best operational decisions we've made. Their team is incredible to work with. They're responsive, knowledgeable, and genuinely invested in helping businesses succeed. Since implementing Redo, we've been able to consolidate multiple tools and services into a much more streamlined tech stack, making our operations more efficient than ever.
Not only has Redo simplified our workflow, but it's also saved us thousands of dollars while improving the experience for both our team and our customers. The platform continues to evolve, and the support team is always there when we need guidance or ideas for optimization.
As a business that ships products every day, I can't recommend Redo enough. I've been singing their praises to virtually every business owner I know, and many have already made the switch after seeing the results we've achieved. If you're looking to reduce costs, improve efficiency, and work with a team that truly cares, Redo is an easy recommendation.
We have absolutely loved working with the Redo team. Since implementing it in our company, it has made things flow smoothly.
