Reviews (814)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, all‑in‑one post‑purchase platform for returns, exchanges, and operations. Many highlight fast, U.S.-based support that solves complex edge cases and builds custom flows. Merchants report an intuitive returns portal, strong adoption of “risk‑free buy and try” and protection tools, higher revenue retention, and reduced support workload. Several say it replaces multiple apps for returns, tracking, shipping, and customer communication.
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JY was helpful and answered all my questions. He provided informative and detailed responses. He was very easy to communicate with.
Good service. Cade helped solve the problem.
REDO is a game-changer for our business. They have multiple tools/products that help our bottom line grow. Their Recover product is a game-changer. Don't forget to ask them to get that set up for you. ZERO upfront cost/risk.
Very helpful team! Very clear and supportive through set up and continued use! Easy to use app with many different capabilities!
Great customer service. Took amazing care of our issue!
8/7/26 I had the helping hands of -Sam McKendrick- whom saved me hours and a headache of a accidental label purchases around 236 orders , Imagine printing that out 1 by 1 ,NOT FUN. Sam Kindly fixed everything for me - fast response - fast action ! 1000/10 would recommend. - Chantel<3
with THE DRIVE CLOTHING
I had an excellent experience with JY Ferry from the Redo support team. I reached out regarding an issue and JY was incredibly helpful and responsive. They took the time to explain the system behavior clearly and walked me through an "Advanced Flow" workaround that perfectly solved our problem. I really appreciate the efficient and practical support!
I wanted to share how wonderful our experience has been with Redo over the past six months! Their team has been incredibly responsive and supportive from day one, and we are so grateful for their partnership.
JY was very responsive and helped me solve a problem that was kind of confusing. He stayed with me until it was completed which took awhile. The app itself is pretty straight forward. Good experience so far.
Great experience working with Mason Tiberius. He was very helpful on educating me about the products and helping me with the changes I needed to make to my account.
